Jacob B. Roberts
Grand Rapids
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Journalist Intern
The Herald Republican (KCP Media)
05.2022 - 08.2022
- Researched and wrote articles on local events, enhancing community engagement.
- Edited and proofread content to ensure clarity, adherence to style guidelines, and factual accuracy.
- Assisted in multimedia projects by capturing photos and videos to complement written pieces.
Ghostwriting Intern
Blockhead City
06.2023 - Current
- Implemented feedback mechanisms to identify areas for process improvement within the team.
- Conducted research and analysis to support project initiatives and decision-making processes.
Manager
Biggby Coffee
07.2024 - Current
- Managed daily operations to ensure efficient service and quality standards.
- Trained and mentored new team members on customer service excellence.
- Implemented inventory management systems to optimize stock levels.
- Developed staff schedules to maintain optimal workforce during peak hours.
Resident Assistant
GVSU
08.2023 - 05.2024
- Facilitated community engagement through organizing events and activities for resident participation.
- Provided support to residents by addressing concerns and fostering a positive living environment.
- Developed conflict resolution strategies, enhancing interpersonal relationships among residents.
- Collaborated with campus resources to ensure residents received academic and personal support services.
Education
Bachelor of Science - Creative Writing of the Arts, Psychology
Grand Valley State University (GVSU)
12.2024
Skills
- Technical writing
- Article writing
- Extensive experience in Microsoft Office
- Proficiency in Adobe designing products (Illustrator, InDesign, Photoshop)
- Extensive team leadership experiences
- SERV Safe Manager Certified
- Customer service
- Time management
- Decision-making
Certification
- CM - ServSafe Manager Certification
Timeline
Manager
Biggby Coffee
07.2024 - Current
Resident Assistant
GVSU
08.2023 - 05.2024
Ghostwriting Intern
Blockhead City
06.2023 - Current
Journalist Intern
The Herald Republican (KCP Media)
05.2022 - 08.2022
Bachelor of Science - Creative Writing of the Arts, Psychology
Grand Valley State University (GVSU)
Volunteerism
- GVSU, President, 2021-10, 2024-05, After officially starting the club, the Wordsmiths writers club became a twice weekly meeting every academic week for three years and is still going. This club is designed to build up the community of writers across all degrees. It became one of the fastest growing clubs on the campus with thirty consistent members within three years.
- Grand Valley State University, Resident Assistant, 2023-08, 2024-05
- GVSU InWriting Newsletter, 2022-09, 2023-04