Jacob Brott

• Directed daily warehouse operations, ensuring efficient utilization of personnel and resources.
• Managed scheduling and staffing to support smooth, on-time order fulfillment.
• Supervised material movement and order-picking departments to maintain accuracy and service-level expectations.
• Measured and reviewed operational performance using KPIs, metrics, and safety requirements.
• Selected to oversee compliance activities and charge dispute processes for customer accounts.
• Developed and implemented a new load-auditing process prior to warehouse departure, reducing chargebacks and shipment discrepancies.
• Successfully disputed charges for two major customers, improving cost recovery and operational accountability.
• Led operational improvement initiatives focused on productivity, cleanliness, and standardized workflows.
• Evaluated work areas to increase efficiency and correct system and process issues.
• Supported another distribution center for two months during staffing backfill, contributing to operational continuity.
• Played a key role in rolling out new processes to floor associates, providing guidance and hands-on training.
• Utilized strong working knowledge of WMS to resolve system issues and enhance workflow efficiency.
• Presented performance, productivity, and improvement reports to leadership.
• Motivated and evaluated team members to support performance improvement and goal achievement.

• Ensured operational oversight for Van Line with 30+ routes, meeting loading and scanning standards.
• Measured performance through KPIs, metrics, and safety compliance.
• Directed daily operations to optimize personnel utilization and efficiency.
• Evaluated driver and contractor satisfaction regarding load quality and scanning accuracy.
• Maintained cleanliness standards across van line operations.
• Presented detailed performance and productivity reports to supervisors.
• Motivated personnel to enhance performance and achieve operational goals.

● Reported failures, malfunctions or wear issues on equipment to supervisor.

● Monitored product flow through feed conveyor.

● Set up and operated production machinery according to specific standards and protocols of company.

● Used daily system logs to document production information, discussing issues with management.

● Monitored production line, watching for pile-ups or jams.

● Ability to multitask to make an analytical decision to optimize the buildings operational flow

● Knowledge of Operational Systems to include Trailer Management Systems

● Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

● Recorded numbers of units handled or moved on daily production sheets or work tickets.

● Resolved conveyor system issues by clearing jams and blockages.

● Sorted packages to the appropriate slide, line, or belt for final distribution.

● Coordinated parcel delivery using strong time management skills.

● Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

● Assisted in loading delivery trucks with prepared packages.

● Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

● Recorded numbers of units handled or moved on daily production sheets or work tickets.

● Resolved conveyor system issues by clearing jams and blockages.

● Sorted packages to the appropriate slide, line, or belt for final distribution.

● Coordinated parcel delivery using strong time management skills.

● Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

● Assisted in loading delivery trucks with prepared packages.

● Operated cash register or POS system to receive payment by cash, check and credit card.

● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

● Delivered high level of customer service to patrons using active listening and engagement skills.

● Accepted cash and credit card payments, issued receipts and provided change.

● Trained new team members in cash register operation, stock procedures and customer services.

● Learned roles of other departments to provide coverage and keep store operational.

● Food preparation