Jacob Brouwer
Zeeland,MI
Summary
Dedicated Care Specialist with an unwavering commitment to customer service. Skilled at resolving complex issues and winning customer loyalty. Tactful, energetic, and upbeat. Proficiency. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
4
4
years of professional experience
Work History
Developmental Care Specialist
Wedgwood Christian Services
Kentwood, Michigan
06.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Coordinated communication between clients, families, and healthcare professionals.
- Monitored client health status and reported changes to healthcare team.
- Provided emotional support through active listening and compassionate interaction.
- Trained new staff on care protocols and best practices for client engagement.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Assessed crisis situations and provided appropriate interventions when necessary.
- Offered emotional support during difficult times by providing a safe environment for open communication.
Pick-Up Coordinator
Meijer
Hudsonville, MI
04.2023 - 05.2025
- Helped to organize workflow and production.
- Collaborated with many coworkers and different departments.
- I worked heavily with customer relations.
- Helped troubleshoot both technological and customer issues throughout the day.
- Trained store personnel on the company's products, services, customer service, and appreciation.
Youth Ministry Intern
Community Reformed Church
Zeeland, MI
05.2022 - 08.2022
- Assisted with administrative tasks, including organizing documents, managing schedules, and supporting daily office operations.
- Helped plan and coordinate mission trips by handling logistics, scheduling, and communication with participants.
- Led a weekly Bible study session, facilitating discussions and engaging with participants to foster spiritual growth.
- Organized and oversaw a weekly community kickball event, promoting fellowship and outreach within the local community.
Driver
Amazon DSP
Grand Rapids, MI
01.2022 - 03.2022
- Safely and efficiently deliver packages to customers on a designated route.
- Load and organize packages in the delivery vehicle to optimize time and accuracy.
- Provide excellent customer service by ensuring timely and secure deliveries.
- Follow all traffic laws and company safety guidelines while operating the vehicle.
- Use handheld devices to track deliveries and update package statuses in real time.
Education
Biblical and Theological Studies -
Moody Bible Institute
Chicago, IL03.2025
High School Diploma -
Zeeland West Highschool
Zeeeland, Mi05-2020
Skills
- Time management
- Emotional support
- Behavioral support
- Communication skills
- Customer service
Accomplishments
Graduated college with Highest Honors with a GPA of 3.8.
Timeline
Developmental Care Specialist
Wedgwood Christian Services
06.2025 - Current
Pick-Up Coordinator
Meijer
04.2023 - 05.2025
Youth Ministry Intern
Community Reformed Church
05.2022 - 08.2022
Driver
Amazon DSP
01.2022 - 03.2022
Biblical and Theological Studies -
Moody Bible Institute
High School Diploma -
Zeeland West Highschool