JACOB BROWN
Lewisville,TX
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Caregiver
Sinceri Senior Living
2023.08 - Current
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Shift Leader
Buffalo Wild Wings
2017.03 - 2023.08
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Jersey Mike's Subs
2015.07 - 2017.12
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Service Crew Member
Hard Eight BBQ
2014.05 - 2016.08
- Maintained a clean and organized work environment for improved customer experiences.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Collaborated with team members to meet high standards of service during peak hours.
Kitchen Manager
Chipotle Grill
2011.07 - 2015.07
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Landscaper
Extreme Exteriors Landscape And Construction
2008.06 - 2008.08
- Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
- Maintained safe working environments by adhering to safety protocols
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
Education
High School Diploma -
Coppell High School
Coppell, TX07.2011
Skills
- Quality Program Protocols
- Time Management
- First Aid and Safety
- Direct Patient Care
- Multitasking and Organization
- Managing Multiple Priorities
- Staff Development
- Financial Management
- Talent Recruitment and Development
- Product and Service Knowledge
- Customer Service and Satisfaction
Accomplishments
- Achieved a stable workplace environment through effectively helping with filling in as an interim General Manager.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of thirty staff members.
Timeline
Caregiver
Sinceri Senior Living
2023.08 - Current
Shift Leader
Buffalo Wild Wings
2017.03 - 2023.08
Assistant Manager
Jersey Mike's Subs
2015.07 - 2017.12
Service Crew Member
Hard Eight BBQ
2014.05 - 2016.08
Kitchen Manager
Chipotle Grill
2011.07 - 2015.07
Landscaper
Extreme Exteriors Landscape And Construction
2008.06 - 2008.08
High School Diploma -
Coppell High School
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