Jacob Brown

- Led the Goods-To-Person / High Velocity, Shipping, Sorting and Packing departments to success throughout the year by meeting and exceeding picking goals, problem solving carton and item issues, identifying quality issues, and fixing minor maintenance issues.
- Developed Supervisors and Area Specialists through 1:1 training and personally documented training materials.
- Led shifts of 50+ people and at least 4 supervisors without senior leadership on site.
- Managed and developed a team of 50+ individuals on a day-to-day basis.
- Identified coaching and development opportunities with each associate to ensure maximum capability.
- Identified opportunities when it comes to improvement of process and more to meet UPH / CPH as a department and building via Lean Methodologies and Practices.
- Coordinated with mail carriers on deliveries and pickups at peak and non-peak times to ensure all orders are received and transported daily (i.e FedEx, UPS, DHL, and more).
- Use of a Warehouse Management System (WMS) on a daily basis to identify key focus areas, problem solve, and develop talent day-to-day.
- Implementation of Performance Improvement Plans, Associate Conduct Notices, Witness Statements and other important documentation relative to employee development or disciplinary actions.

- Led the production team in their day-to-day process by providing production plans for each shift.
- Read internal production flow charts and graphs to ensure smooth functioning of a 1M sq. ft facility.
- Led in staffing planning and control to ensure all areas of the facility have the ability to operate at maximum capacity and performance.
- Called in tickets with corporate level teams if needed to help with ongoing production issues as they arise, including issues with the network, WMS and more.
- Monitored all departments to ensure production goals are met both for the shift and on a daily basis.

- In charge of full-cycle HR initiatives including hiring, interviewing, coaching and retaining talent acquisitions.
- Use of HR programs such as Ceridian DayForce, Success Factors and Sterling Solutions.
- Use of Salesforce Commerce Cloud.
- Implementation and Development of new training materials and programs to enhance employee knowledge and capabilities.
- Oversaw the implementation of Click and Collect programs and processes at the store level, including ensuring compliance from all employees and management team of the store.
- Maintained and achieved set KPI goals on a weekly, monthly, quarterly and yearly basis with extremely limited resources (i.e limited payroll, call-offs, traffic vs scheduled employees etc.)
- Preparation of team and management staff when it comes to quarterly security and compliance audits (third party).
- Continuation of any and all duties as explained within the Retail Team Leader role.

- Develop and train a roster of 26 employees, ranging from Store Associates to Team Leaders.
- Track and measure key performance indicators (KPIs) of a high volume store (in excess of $10,000,000 per year).
- Development of a daily schedule which consists of: daily activities for each and every employee, scheduled breaks, news updates from corporate to store level, sales goals, expected shipment sizes and expected foot traffic flow based on weekly, monthly and yearly patterns.
- Opening and closing keyholder duties which includes: opening and closing of the store, counting and controlling cash flow, opening and closing registers.
- Identifying loss prevention issues and opportunities, and taking necessary measures to ensure customer and product safety.
- Providing exemplary customer service through handling customer inquiries, providing product knowledge, handling product flow from the stockroom to the sales-floor by using RFID technology.
- Ensuring each product lifecycle is carefully fulfilled in order to bring customer satisfaction. From receiving product shipments to placing items on the sales-floor based on sales trends, demand versus supply, sales processes, bulk purchases, article age structure(s) and more.

Promoted to Retail Supervisor - Human Resources just 6 and 1/2 months after joining adidas.

- Work with Product Vendors and Merchandisers to ensure product arrives and shelves are full for a positive guest experience.
- Maintain branding and design/signing standards throughout the store by building and stocking displays.
- Communicate and partner with store leadership to develop procedural strategies on projects and team development/culture.

Promoted to Team Captain 3 months after starting my tenure, with a promotional opportunity not long after to Dedicated Business Owner of Snacks and Beverages.