Jacob Brown
Camden
Summary
Dynamic Quality System Supervisor with proven expertise at CPP-Steel Treaters in ISO9001 compliance and data analysis. Skilled in enhancing quality management systems and fostering customer communication. Achieved significant improvements in on-time delivery and rework costs through effective internal auditing and preventative maintenance strategies. Proficient in Solidworks and Microsoft Office.
Overview
5
5
years of professional experience
Work History
Quality System Supervisor
CPP-Steel Treaters
Oriskany
11.2024 - Current
- Manage Quality Technicians
- Manage and update a QMS based on the requirements of ISO9001:2015/AS9100 and customers
- Create, update and review SOP's, QCP's and Forms
- Data Analysis to measure and track KPI's such as on time delivery, rework costs and equipment downtime
- Manage maintenance department
- Worked with maintenance to create preventative maintenance schedules, develop solutions, ensure all equipment is fully operational, and create continuous improvement tasks.
- Lead management review meetings
- Scheduled and managed internal auditing
- Worked with customers and 3rd party certification bodies with corrective and preventative actions
- Reviewed certificates of conformance from suppliers for any services or material `
- Lead contact for any customer or 3rd party audits(ISO9001, NADCAP)
Quality Technician
CPP-Steel Treaters
Oriskany
03.2023 - 11.2024
- Create Certificates of Conformance based job process' to meet customer and/or industry standards and specifications
- Perform contract review on incoming customer purchase orders
- Develop job instructions based on customer and/or industry specifications
- Perform Temperature Uniformity Surveys (TUS) based on AMS2750 standard
- Create and test metallographic samples to test for material properties such as grain size, case depth and decarburization
- Communicate with customers on quality issues, clarification on drawings and requirements, lead time and shipping and receiving of parts
- Operate vacuum and air furnaces
- Help maintain a QMS system based on ISO 9001/AS9100
- Perform quality review on vendor products and services
Cashier
Lowes Home Improvment
Rome
03.2022 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Performed opening/closing duties including counting money in the register before/after shifts
Sales Associate
Bass Pro Shops
Utica
10.2020 - 01.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Performed opening/closing duties including counting money in the register before/after shifts
Education
Bachelor of Science - Mechanical Engineering Technology
SUNY Polytechnic Institute
Utica, NY05-2023
Associate of Applied Science - Mechanical Engineering Technology
Mohawk Valley Community College
Utica, NY05-2021
High School Diploma -
Camden Senior High School
Camden, NY06-2019
Skills
- Quality management
- ISO9001
- Data analysis
- Preventative maintenance
- Internal auditing
- Customer communication
- Lean Manufacturing
- Solidworks
- Autodesk Inventor
- Microsoft Office
- MasterCAM
Accomplishments
- Dean's List
- National Honor Society
- High Honor Roll
Projects
- Remote Control Formula 1 car for Senior Capstone
- Worked with a team of fellow students to design, test and present a lean production line
Timeline
Quality System Supervisor
CPP-Steel Treaters
11.2024 - Current
Quality Technician
CPP-Steel Treaters
03.2023 - 11.2024
Cashier
Lowes Home Improvment
03.2022 - 06.2022
Sales Associate
Bass Pro Shops
10.2020 - 01.2021
Bachelor of Science - Mechanical Engineering Technology
SUNY Polytechnic Institute
Associate of Applied Science - Mechanical Engineering Technology
Mohawk Valley Community College
High School Diploma -
Camden Senior High School
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