Jacob Bruce
Stockton,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Level Supervisor
ASM Global
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Marketing Director
World Financial Group Wfg
01.2020 - 03.2024
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
Assistant Store Manager
7 Eleven Gas Station
08.2022 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Construction Laborer
JH Fitzmaurice
03.2019 - 08.2021
- Advised officials regarding traffic-control measures to protect work site integrity, crew safety and general public welfare.
- Maintained orderly work environment by removing trash and sweeping up debris.
- Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
- Completed carpentry work, including installing crown molding and wood flooring to meet customer preferences.
- Maintained oversight of common areas and offices, monitoring cleanliness by tidying and removing trash.
- Provided industry insight to coworkers to assist work completion.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
Head Trainer
Boxfit Elite Training
09.2015 - 03.2019
- Managed new-hire training on topics such as business standards and compliance requirements.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Coordinated spaces and materials for all training classes.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Oversaw special courses, workshops and seminars to meet different needs.
- Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
- Updated technical documentation, specifications and methods to integrate IT technology and products into training programs.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
- Identified and communicated to management regarding areas needing additional training.
- Enhanced trainee performance by implementing innovative and interactive training methods tailored to individual needs.
- Evaluated external training providers based on quality, relevance, and cost-effectiveness before integrating them into ongoing programs if needed.
Education
High School Diploma -
Lincoln High School
Stockton, CA09.2010
Skills
- Standard operating procedures understanding
- Goal-Oriented
- Training and mentoring
- Inventory Control
- Processes and procedures
- Recordkeeping abilities
- Leadership
- Conflict resolution
- Multitasking
- Friendly, positive attitude
- Critical thinking
- Organization
- Working collaboratively
- Work ethic
- Competitive and consumer market analysis
- Presentations and demonstrations
- Program management
- Public speaking
- Planning and coordination
- Listening skills
- Business development
- Reading comprehension skills
- Verbal/written communication
- Outgoing personality
- Customer- and service-oriented
- Excellent communication skills
Timeline
Level Supervisor
ASM Global
09.2023 - Current
Assistant Store Manager
7 Eleven Gas Station
08.2022 - 01.2024
Marketing Director
World Financial Group Wfg
01.2020 - 03.2024
Construction Laborer
JH Fitzmaurice
03.2019 - 08.2021
Head Trainer
Boxfit Elite Training
09.2015 - 03.2019
High School Diploma -
Lincoln High School