Jacob Brush
Rutland,VT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Store Manager
Sherwin-Williams
Springfield, VT
11.2017 - 02.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Developed strategies to consistently drive sales growth.
- Executed creative marketing strategies to drive awareness and capture new audiences.
- Conducted performance evaluations to maintain high productivity and customer satisfaction.
- Ensured adherence to company standards, guidelines, and protocols.
- Scheduled and led discussions to review key goals, track progress updates, and foster a collaborative environment.
- Created efficient employee schedules aligned with business requirements.
- Enhanced overall customer ratings by executing effective service initiatives.
- Conducted regular store audits to assess visual merchandising standards, and make necessary adjustments for optimal presentation.
- Monitored inventory levels and analyzed trends with the aid of POS systems.
- Fostered partnerships with community organizations to enhance brand recognition.
- Collaborated with regional managers on strategic planning initiatives, such as new product launches or promotional events.
- Developed and maintained strong relationships with key customers, addressing their needs, and ensuring high levels of satisfaction.
- Managed store budgets, tracked expenses, and implemented cost-saving measures to maximize profitability.
- Conducted regular performance evaluations for staff members, providing constructive feedback, and identifying areas for improvement.
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations.
- Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours.
- Processed orders with precision leveraging POS systems.
Assistant Store Manager
Sherwin Williams Co
Montpelier, VT
03.2016 - 11.2017
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Conducted regular performance evaluations for staff members, providing constructive feedback, and identifying areas for improvement.
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Supervised and trained a team of four employees, providing guidance and support to maximize productivity.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Utilized POS systems effectively to process orders accurately, while maintaining a high level of efficiency.
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items.
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods.
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed.
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research.
- Assisted customers with inquiries or concerns regarding products/services while providing an exceptional customer service experience.
- Demonstrated strong leadership skills by motivating team members toward achieving individual and team targets and goals.
Store Sales Associate
Sherwin Williams Co
Rutland, VT
08.2012 - 03.2016
- Processed cash, credit card, and mobile payments accurately using the point-of-sale (POS) system.
- Handled customer returns and exchanges efficiently while adhering to store policies.
- Participated in regular training sessions to stay updated on new products, promotions, and company policies.
- Assisted in inventory management by conducting regular stock checks, and restocking shelves as needed.
- Maintained knowledge of current sales promotions, discounts, and special offers for effective customer engagement.
- Closely monitored inventory levels of popular items, and proactively restocked to avoid out-of-stock situations.
Housekeeper
Rutland Regional Medical Center
Rutland, VT
06.2012 - 03.2016
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment.
- Performed thorough cleaning tasks, including dusting, vacuuming, mopping floors, and changing linens.
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction.
- Inspected rooms for maintenance issues or damages, and reported them to the appropriate department for prompt resolution.
- Follow established safety procedures when handling cleaning chemicals and equipment.
- Implemented efficient cleaning techniques to maximize productivity while maintaining high-quality standards.
School Bus Driver
Rutland Public Schools
Rutland, VT
12.2008 - 04.2012
- Safely transported students to and from school, adhering to all traffic laws and safety regulations.
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students.
- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route.
- Communicated effectively with parents and guardians regarding pick-up and drop-off times, as well as any changes in the schedule.
- Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus.
- Assisted students with boarding and exiting the bus, ensuring their safety at all times.
- Followed designated routes according to established schedules, minimizing delays for students.
- Responded promptly to emergencies or incidents during transportation, following appropriate protocols.
- Collaborated with school staff to address student behavior issues, or concerns related to transportation.
- Attended regular training sessions on defensive driving techniques and student management strategies.
- Coordinated with other drivers as part of a team effort to optimize efficiency in transporting students.
Head Paint Foreman/Custodian
Hanover School District SAU70
Hanover, NH
06.2004 - 08.2008
- Managed inventory systems to ensure timely availability of supplies.
- Collaborated with management and team to address issues.
- Facilitated cross-departmental collaboration to streamline production processes.
- Crafted effective training programs enhancing employee skillsets.
- Interpreted work specifications to plan tasks.
- Led production efforts, motivating team to achieve standards.
- Offered constructive feedback to team members to enhance efficiency.
Education
Bachelor of Science - Physical Education
Castleton State College
Castleton, VT12-2008
Skills
- Operational budgeting
- Store operations oversight
- Personnel development
- Hourly shift management
- Promotional planning
- MS office proficient
- Accurate money handling
- Employee training
- Inventory control
- Store operations
- Performance Enhancement Strategies
- Team Leadership
- Staff management
- Resource Allocation Management
- Inventory Management
- Revenue Optimization Strategies
- Attention To Detail
- Surface preparation
- Workplace Organization
- Protective Coatings Application
- Professional Spray Finishing
- Expertise in Concrete Finishing
- Paint mixing
- Roller Application Techniques
- Drywall Patch Repair
- Skilled in Stain Application Techniques
- Color Selection Expertise
- Training and mentoring
References
References available upon request.
Timeline
Store Manager
Sherwin-Williams
11.2017 - 02.2025
Assistant Store Manager
Sherwin Williams Co
03.2016 - 11.2017
Store Sales Associate
Sherwin Williams Co
08.2012 - 03.2016
Housekeeper
Rutland Regional Medical Center
06.2012 - 03.2016
School Bus Driver
Rutland Public Schools
12.2008 - 04.2012
Head Paint Foreman/Custodian
Hanover School District SAU70
06.2004 - 08.2008
Bachelor of Science - Physical Education
Castleton State College
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