Jacob Bryant
Detroit,MI
Summary
Versatile and results-driven IT professional with hands-on experience in troubleshooting, hardware/software installation, and network design. Adept at diagnosing complex technical issues and implementing efficient solutions to optimize system performance. Proven expertise in managing IT projects, from network setup to secure, efficient infrastructure deployment. Skilled in building strong client relationships, delivering exceptional support, and ensuring customer satisfaction. Known for collaborating effectively in teams and independently, bringing technical knowledge and problem-solving skills to every project. Dedicated to continuous learning and staying up-to-date with emerging technologies to provide cutting-edge IT solutions.
Overview
11
11
years of professional experience
Work History
Computer Technician
Optimal I.T.
03.2024 - Current
- Linked computers to network and peripheral equipment.
- Restored data on computers and office machines.
- Hardware & Software Support: Troubleshooted, repaired, and maintained computer systems, resolving both hardware and software issues for clients across diverse industries.
- Network Design & Installation: Designed, configured, and implemented secure LAN and WAN networks for small to medium-sized businesses, including custom network racks and structured cabling.
- Virus Removal & Security: Provided malware removal and system optimization services, utilizing up-to-date security protocols to protect clients’ systems from cyber threats.
- Customer Service & IT Consulting: Delivered high-quality IT consulting services, assisting clients in selecting the best solutions based on business needs. Consistently received positive feedback for customer interaction and problem-solving.
- Cable Management & Wiring: Installed and organized network cabling (CAT 6/7) for optimal data flow, including the creation of custom cables for clients' unique setups.
- Project Management: Coordinated multiple client projects from initial consultation through final implementation, ensuring timely and effective delivery of IT solutions.
- Technical Support & Training: Provided technical support and training for clients, helping them understand and troubleshoot their own IT systems when necessary.
Operations Supervisor
General Motors, GM
06.2022 - 09.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed a team of 30+ employees across 4 departments, driving operational efficiency and increasing annual revenue, showcasing leadership and team coordination skills, valuable for managing cross-functional teams or projects in tech environments.
- Utilized internal management systems to streamline operations, track performance, and ensure smooth workflows, demonstrating technical proficiency and adaptability to tech tools, systems, and process automation.
- Monitored compliance with operational policies, ensuring adherence to quality standards and regulations, which is highly transferable to compliance, quality assurance, and operational management roles in tech.
- Designed and implemented departmental policies, procedures, goals, and objectives, focusing on improving team productivity and achieving company targets, demonstrating strategic planning and operational leadership, which can apply to process improvement and product development in tech companies.
Senior Project Manager
Bryant Concrete
04.2014 - 09.2022
- Developed and maintained detailed project estimates, budgets, and schedules for over 50 clients annually, using software tools to ensure accuracy, track progress, and streamline financial workflows
- Mentored junior project managers and team members to enhance their skills and career growth.
- Developed and maintained detailed project estimates, budgets, and schedules for over 50 clients annually, using software tools to ensure accuracy, track progress, and streamline financial workflows.
- Led cross-functional teams throughout the project lifecycle, collaborating with clients and subcontractors to resolve issues and ensure quality delivery, translating these skills to managing stakeholder relationships and tech project teams.
- Managed financial records including accounts receivable, payroll, and general transactions for a team of 5+ employees, utilizing accounting software to ensure accurate reporting and timely payments.
- Coordinated team schedules and resources, leveraging project management tools (such as Microsoft Project, Trello) to ensure on-time project delivery and optimize team efficiency.
General Store Manager
Dollar Tree
05.2019 - 08.2021
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Led, trained, and mentored a team of store staff, fostering a high-performance culture through regular feedback and motivation, which is transferable to managing teams or leading projects in tech environments.
- Developed and implemented business strategies to increase customer acquisition, improve store traffic, and boost profitability, showcasing strong strategic thinking and problem-solving that can be applied to tech product development or digital marketing.
- Analyzed customer buying trends and needs, preparing detailed reports that informed business decisions, which can be applied to data analysis, market research, and reporting roles in the tech industry.
- Maintained visual merchandising and store condition, ensuring a consistent brand experience, a skill that can transfer to user interface (UI) design or product presentation in tech projects.
Undergraduate Library Assistant
Wayne State University College of Engineering
08.2016 - 05.2017
- Conducted workshops on citation management tools and other research skills improving student''s understanding of academic writing practices.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Assisted patrons with printing and copying according to personalized requirements.
- Managed and maintained library catalog systems, ensuring the accuracy and accessibility of materials, which translates to strong skills in managing databases, data organization, and maintaining system integrity, useful for roles in database management or data administration.
- Provided training and support to library users, teaching them how to access and use digital resources and library systems, which is directly applicable to roles in customer support, user education, or software onboarding.
- Administered and updated the library’s computer database, ensuring that all materials were correctly cataloged and tracked, demonstrating technical proficiency with databases and systems, relevant to IT or data-driven roles.
- Supervised daily operations of shelving and book maintenance, optimizing processes and ensuring an organized, efficient workflow, similar to managing operations or logistics in a tech setting.
- Led support services for library visitors and staff, addressing technical inquiries and resolving issues with library systems and digital resources, which directly applies to IT support, help desk, or customer success roles in tech.
Education
Bachelor of Science - Computer Science Technology
Wayne State University
Detroit, MI05-2025
Skills
- Networking (TCP/IP, DNS, DHCP, LAN/WAN)
- Hardware/Software Troubleshooting & Repair
- Security & Malware Removal
- Client Relations & IT Consulting
- Cable Management & Wiring (CAT 6)
- Network Design & Configuration
- Customer Service & Communication
- Project Management & Technical Support
Timeline
Computer Technician
Optimal I.T.
03.2024 - Current
Operations Supervisor
General Motors, GM
06.2022 - 09.2022
General Store Manager
Dollar Tree
05.2019 - 08.2021
Undergraduate Library Assistant
Wayne State University College of Engineering
08.2016 - 05.2017
Senior Project Manager
Bryant Concrete
04.2014 - 09.2022
Bachelor of Science - Computer Science Technology
Wayne State University
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