Jacob Burkhart
Collinsville,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Lawn Mower
Schiller Lawn Care
06.2021 - Current
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Greeted property owners and other individuals on property to maintain friendliness.
- Developed and maintained effective working relationships with clients to secure repeat jobs.
- Obtained feedback from customers to identify areas of improvement.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Collaborated with gardeners to plan and design outdoor spaces.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Personal Banker
FCB Banks
06.2019 - 04.2021
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Processed deposits, withdrawals and ACH transfers accurately.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Associate of Arts -
Southwestern Illinois College
Belleville, IL05.2021
Skills
- Customer Service
- Responsible and Punctual
- Work Site Preparation
- Jobsite Safety
- Strong Work Ethic
- Customer Satisfaction
- Account Updating
- Product Knowledge
- Information Security
- Call Management
- Paperwork Processing
- Computer Proficiency
Timeline
Lawn Mower
Schiller Lawn Care
06.2021 - Current
Personal Banker
FCB Banks
06.2019 - 04.2021
Associate of Arts -
Southwestern Illinois College
Similar Profiles
GREGORY BRYANTGREGORY BRYANT
Construction Crew Leader at Schiller Grounds CareConstruction Crew Leader at Schiller Grounds Care
Raymundo De La TorreRaymundo De La Torre
Accounting Assistant at H's Lawn Lawn Care ServicesAccounting Assistant at H's Lawn Lawn Care Services
Connor MadisonConnor Madison
Lawn Care Specialist at D&C Lawn Care ServicesLawn Care Specialist at D&C Lawn Care Services