Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Burkhart

Collinsville,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Lawn Mower

Schiller Lawn Care
06.2021 - Current
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Greeted property owners and other individuals on property to maintain friendliness.
  • Developed and maintained effective working relationships with clients to secure repeat jobs.
  • Obtained feedback from customers to identify areas of improvement.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Personal Banker

FCB Banks
06.2019 - 04.2021
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Education

Associate of Arts -

Southwestern Illinois College
Belleville, IL
05.2021

Skills

  • Customer Service
  • Responsible and Punctual
  • Work Site Preparation
  • Jobsite Safety
  • Strong Work Ethic
  • Customer Satisfaction
  • Account Updating
  • Product Knowledge
  • Information Security
  • Call Management
  • Paperwork Processing
  • Computer Proficiency

Timeline

Lawn Mower

Schiller Lawn Care
06.2021 - Current

Personal Banker

FCB Banks
06.2019 - 04.2021

Associate of Arts -

Southwestern Illinois College

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Jacob Burkhart