Jacob Burley
Elk River,MN
Summary
Results-driven professional with 10+ years of technical support, operational execution, and process improvement experience, backed by 26 years at nVent HOFFMAN building strong cross-functional relationships throughout the organization. Skilled at interpreting engineering drawings, coordinating complex projects, and supporting modified and engineered solutions while ensuring accuracy, manufacturability, and on-time delivery. Known for exceptional customer service, clear communication, and the ability to balance technical requirements with operational efficiency. Adept at collaborating with vendors, engineering teams, and internal partners to resolve issues, drive continuous improvement, and deliver solutions that meet customer needs and enhance overall satisfaction.
Overview
12
12
years of professional experience
Work History
Manufacturing Technician
nVent HOFFMAN
Anoka, MN
12.2016 - Current
- Provide technical application support for equipment, layouts, and asset maintenance, ensuring reliability and responsive service to internal and external customers.
- Interpret engineering drawings and specifications to support modified and engineered solutions, helping customers and teams understand technical requirements and available options.
- Serve as a primary operational contact for vendors, distributors, and internal partners, maintaining daily phone and email communication to coordinate technical details, lead times, delivery updates, and issue resolution.
- Collaborate closely with engineering, inventory, production, and shipping teams to troubleshoot and resolve technical, quality, and delivery-related concerns impacting customer orders.
- Manage procurement and leasing of forklifts and PITs, working directly with vendors to meet project specifications, timelines, and customer-driven needs.
- Develop and implement value stream maps and continuous improvement initiatives to optimize material flow, efficiency, and overall service performance.
- Lead Kaizen, 5S, and safety initiatives, driving ergonomic improvements and operational excellence that support a smoother customer experience.
- Utilize AutoCAD to design and update equipment, material handling, and storage layouts that support improved workflow and customer requirements.
- Maintain and update PFEP data in JD Edwards, ensuring system accuracy and alignment with physical layout changes to support order fulfillment and inventory planning.
- Coordinate build schedules, shipment dates, and vendor deliveries—expediting when necessary to meet customer commitments and maintain service reliability.
- Evaluate cost, manufacturability, and lead-time trade-offs to support data-driven decisions that balance customer needs with operational efficiency.
- Partner with internal teams and distributors to ensure timely delivery of custom equipment and materials, strengthening customer satisfaction and on-time performance.
Lean Technician Intern
nVent HOFFMAN
Anoka, MN
02.2014 - 12.2016
- Supported process improvement initiatives to enhance service delivery and reduce costs.
- Managed multiple projects in a fast paced environment simultaneously, meeting deadlines and customer expectations.
- Built strong relationships with internal and external stakeholders to facilitate collaboration.
- Documented processes for knowledge sharing and future reference.
Education
Skills
- Technical & Application Support
- AutoCAD
- JD Edwards (including PFEP)
- Excel & data tools
- Engineering drawing interpretation
- Customer Service & Communication
- Customer interaction and technical communication
- Cross-functional relationship building
- Vendor communication (phone/email)
- Team leadership and stakeholder alignment
- Process documentation
- Problem Solving & Analytical Skills
- Data analysis and reporting
- Cost/feasibility evaluations
- Alternative solution assessment
- Troubleshooting technical, quality, and delivery issues
- Project Execution & Coordination
- Timeline management
- Vendor coordination and supply-chain communication
- Build/shipment coordination
- HDLC support and setup
- Cross-functional collaboration
- Kaizen
- 5S
- Value Stream Mapping
- Material flow and layout optimization
- Safety and ergonomic initiatives
Timeline
Manufacturing Technician
nVent HOFFMAN
12.2016 - Current
Lean Technician Intern
nVent HOFFMAN
02.2014 - 12.2016