Jacob Burris
Madison,United States
Summary
A skilled and seasoned learning professional with over twenty years of experience in learning and talent development, Jacob leads with the audience in mind. Jacob has designed and delivered blended learning solutions across multiple modalities, addressing audience diversity and the challenges of skill focused learning in the workplace. He is passionate about empowering learners and leaders to achieve their potential and goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AVP Capability & Learning
QBE North America
06.2023 - Current
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Collaborated across global divisions for performance cadence: goal setting, career development and performance review.
- Developed business specific curriculum
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed training programs and development paths for managers and supervisors.
Talent & Learning Manager
QBE North America
11.2021 - 06.2023
- Curate content and design for Leadership Essentials program
- Managed leadership program budget and vendor management
- Curated learning content for web based LMS
- Facilitated DiSC sessions for teams
- Coached 360 leadership insights briefing sessions with executives and managers
- Performed Global enterprise facilitation
- Managed onboarding process
Learning Program Manager
QBE North America
11.2019 - 11.2021
- Collaborated with business leadership to set learning priorities based on business needs, resource capacity and risk exposure.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop training workshops, participant guides, and auxiliary assets.
- Participated in vendor selection and management process for program initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
- Researched industry best practices in support of training development and program content.
Director of Instructional Design and Services
Renaissance Learning
03.2016 - 09.2018
- Implemented Agile project management and increased efficiency completing projects
- Converted Absorb LMS to web-based platform improving analytics and reporting
- Reduced department expenses by $250K year over year while maintaining quality
- Introduced Captivate to the team and to reduced outsourcing projects to other departments
- Improved communication with field consultants to drive needs and respond quickly to change requests
- Piloted new Leadership course improving employee engagement and leadership skills.
Manager
HSA Home Warranty
07.2015 - 03.2016
- Implemented Accelerated Learning methodology and adult learning best practices to training program
- Improved working space for training team to allow better coaching and instructional designatmosphere
- Partnered with HR to improve onboarding for new hires
- Hired new internal staff and trained using train the trainer techniques and monitored progress throughweekly coaching sessions
- Advocated for pay increases for the team to align with the local market.
Learning & Development Partner
QBE North America
03.2011 - 07.2015
- Revised and conducted bimonthly WebEx national onboarding sessions for new hires coveringcompany culture, benefits, and Q&A
- Facilitated ONE QBE culture change sessions nationally
- LMS Administrator for Saba and Cornerstone
- Administered 360 Leadership Insight tool and coached management on individual results
- Created eLearning for Personal Lines and Expense reporting
- Traveled internationally to conduct benefit and L&D training to offshore teams.
Client Services Training Supervisor
West Business Services Partnership
10.2009 - 03.2011
- Facilitated three-week sales and customer service training session for new hires
- Administered final assessment to ensure service representatives were prepared for the job
- Partnered with sales managers to monitor progress, review calls, and offer coaching for improvement
- Conducted Leadership Academy training for supervisors and managers
- Provided monthly updates to clients
- Supervised onsite trainer.
Corporate Trainer
MRA - The Management Association
01.2008 - 10.2009
- Developed engaging and entertaining presentations to maintain client attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Reviewed effectiveness of programs and proposed updates to maximize success.
Education
Master's degree - Education, Policy & Leadership Studies
University of Iowa
Iowa City, IowaBachelor's degree - English Language and Literature, General
University of Iowa
Iowa City, IowaBachelor's degree - Communication and Media Studies
University of Iowa
Iowa City, IACertification Instructional Design -
University of Wisconsin - Stout
Menomonie, WISkills
- Staff Development
- Staff Training
- Strategic Planning
- Verbal and Written Communication
- Coaching and Mentoring
- Team Leadership
Certification
- DiSC Certified Facilitator - 2022
Timeline
AVP Capability & Learning
QBE North America
06.2023 - Current
Talent & Learning Manager
QBE North America
11.2021 - 06.2023
Learning Program Manager
QBE North America
11.2019 - 11.2021
Director of Instructional Design and Services
Renaissance Learning
03.2016 - 09.2018
Manager
HSA Home Warranty
07.2015 - 03.2016
Learning & Development Partner
QBE North America
03.2011 - 07.2015
Client Services Training Supervisor
West Business Services Partnership
10.2009 - 03.2011
Corporate Trainer
MRA - The Management Association
01.2008 - 10.2009
Master's degree - Education, Policy & Leadership Studies
University of Iowa
Bachelor's degree - English Language and Literature, General
University of Iowa
Bachelor's degree - Communication and Media Studies
University of Iowa
Certification Instructional Design -
University of Wisconsin - Stout
- DiSC Certified Facilitator - 2022
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