Jacob Burton
Oakley,CA
Summary
Proficient water service professional with leadership and project management experience. Proven ability to manage AMI program insuring accurate meter reading process. Excels in customer service and improving public relations through strategic communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Water Service Worker
City of Brentwood
Brentwood, California
03.2022 - Current
- Directed AMI project for City, overseeing all phases from initiation to completion: organizing work, setting priorities, meeting critical deadlines, coordinating daily meetings and conducting site visits to evaluate meter accuracy.
- Ensures accuracy of meter data and resolves meter discrepancies.
- Address resident concerns regarding meter repairs, water consumption, and identifying household leaks.
- Manage weekly work orders, reading schedules, meter inspections, replacements, and shut-offs.
- Compiles monthly reports detailing meter reads, MXUs replaced, chambers fixed, and other key metrics.
- Process new meter forms for commercial and irrigation installations in partnership with contractors and city inspectors.
- Utilize multiple software platforms to research, analyze, and evaluate meter functionality.
- Manages meter department budget and all parts and meter orders and stock maintenance.
Water Service Worker I/II
City of Brentwood
Brentwood, CA
02.2018 - 03.2022
- Reviewed the assigned budget of water meters and meter reading equipment.
- Assisted in the implementation of a water meter testing system, maintaining compliance with state requirements.
- Assisted in the training of new employees in the Meter Department.
- Replaced existing large meters with new 'Sensus' water meters.
- Performed 'Loading Routes', meter reading, inspections, maintenance, and customer service work related to water distribution system.
- Inspected meters and lines for damage or leaks and install and exchange meters as needed.
- Completed leak repairs, replaced meter components, reported inoperative or damaged meters.
- Investigated unusual readings and customer service complaints regarding inaccurate bills, taste, odor, or pressure related problems.
Street Maintenance Worker I/II
City of Brentwood
Brentwood, California
06.2015 - 06.2018
- Perform concrete and asphalt repair, crack sealing and maintenance.
- Operate heavy equipment and a variety of power and hand tools.
- Respond to customer inquiries, provide information within assignment on street maintenance procedures and resolve customer complaints.
Streets Maintenance Worker I and II
City Of Concord
Concord, CA
04.2014 - 06.2015
- All duties related to maintenance, repair and function of streets sidewalks, gutters and sewers within the City of Concord.
Education
High School Diploma -
Freedom High School
CA06.2011
Skills
- Hand tool proficiency
- Team collaboration
- Staff Training
- Budget Management
- Deadline Driven
- Leadership skills
- Customer service and public relations
- Project Management
- Attention to detail
- Problem Resolution
Certification
- SWRCB Water Distribution Operator Grade III
- Class A Commercial Drivers License
- CA/NV Section American Water Works Association Member volunteer
Timeline
Senior Water Service Worker
City of Brentwood
03.2022 - Current
Water Service Worker I/II
City of Brentwood
02.2018 - 03.2022
Street Maintenance Worker I/II
City of Brentwood
06.2015 - 06.2018
Streets Maintenance Worker I and II
City Of Concord
04.2014 - 06.2015
High School Diploma -
Freedom High School