Dynamic professional with a proven track record at Freedom Boat Club, enhancing customer satisfaction and promoting safety. Expert in exercise science, adept at implementing personalized fitness programs. Skilled in First Aid and CPR, with a strong commitment to continuing education and excellent customer relations.
Overview
3
3
years of professional experience
Work History
Summer Dock Manager
Freedom Boat Club
Grand Haven And Muskegon, Michigan
05.2021 - Current
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Trained new employees on how to utilize the reservation system as well as caring for the boats at each location
Made sure all boats were cleaned according to company regulations and assisted with all customer boat reservations.
Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Exercise Science Field Work
Optimal Performance Training Center
Grandville, MI
01.2024 - 04.2024
Gained knowledge about various programs available for student athletes.
Enhanced client fitness levels by implementing personalized exercise programs.
Promoted a safe workout environment through proper equipment use, maintaining cleanliness, and enforcing gym policies.
Conducted fitness assessments to establish baseline measurements, monitor progress, and adjust exercise plans accordingly.