Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Butcher

Bedford

Summary

Proven manager with four years of experience scaling teams from seven to twenty-five employees, built and implemented new infrastructure, consistently delivered projects under budget while boosting productivity. Skilled in logistics, staff training, and client relations, ready to drive efficiency in linen service management.

Overview

20
20
years of professional experience

Work History

SWING DRIVER

GFL Environmental
03.2024 - Current
  • Secured promotion from route driver to swing driver within 3 months of employment
  • Responsible for filling in for route drivers at both Roanoke and Lynchburg locations.
  • Responsible to cover all collection lines of business

WASTE AND RECYCLING MANAGER

Liberty University
Lynchburg
08.2021 - 02.2025
  • Company Overview: Lynchburg, Virginia
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

ROUTE DRIVER

City of Lynchburg
Lynchburg
09.2020 - 07.2021
  • Company Overview: Lynchburg, Virginia
  • Operated rear load and automatic side loader
  • Efficiently redeveloped and executed two routes.
  • Disposed of collected materials properly at designated sites following safety protocols.
  • Performed pre-trip inspections on assigned vehicles according to company policy.
  • Reported any accidents or incidents immediately to management team
  • Lynchburg, Virginia

RELIEF/SWING DRIVER

Waste Management
Grass Valley
08.2015 - 08.2020
  • Company Overview: Grass Valley, California
  • Operated Front Load, Roll off, Cart Truck/(Stinger), Flat bed, Manual Rear Load, ASL
  • Developed efficiencies that either matched or beat all route drivers.
  • Complied with Zero Waste initiative
  • Assisted new route manager with routing and other efficiencies.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Grass Valley, California

CUSTOMER SERVICE AGENT

Progressive Insurance
Rancho Cordova
07.2011 - 04.2015
  • Company Overview: Rancho Cordova, California
  • Performed administrative duties related to customer service
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls promptly and professionally within company standards.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Collaborated with other departments such as logistics and sales.
  • Updated customer records in the CRM system accurately with each interaction.
  • Rancho Cordova, California

UNDERWRITING DEPARTMENT MANAGER

The Enterprise for American Insurance Agents
Oakhurst
01.2006 - 04.2011
  • Company Overview: Oakhurst, California
  • Managed wholesale workers compensation insurance department responsible and asses potential risk before underwriting and binding coverage.
  • Lead and managed a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Oakhurst, California

Education

Bachelor of Arts - management strategies for church and para-church organizations

Liberty University
Lynchburg, VA
05.2025

Associate of Arts - Paralegal Studies

MTI College
Sacramento, CA
03.2020

Master of Arts - Theology

Kairos University
Sioux Falls, SD
06.2015

Skills

  • Staff Development
  • Strategic Planning
  • Marketing
  • Operations Management
  • Financial Management
  • Workforce Management
  • Negotiation
  • Complex Problem-Solving
  • Performance Evaluations
  • Performance Management
  • Project management
  • Customer service
  • Team leadership
  • Conflict resolution
  • Compliance management
  • Performance evaluation

Timeline

SWING DRIVER

GFL Environmental
03.2024 - Current

WASTE AND RECYCLING MANAGER

Liberty University
08.2021 - 02.2025

ROUTE DRIVER

City of Lynchburg
09.2020 - 07.2021

RELIEF/SWING DRIVER

Waste Management
08.2015 - 08.2020

CUSTOMER SERVICE AGENT

Progressive Insurance
07.2011 - 04.2015

UNDERWRITING DEPARTMENT MANAGER

The Enterprise for American Insurance Agents
01.2006 - 04.2011

Bachelor of Arts - management strategies for church and para-church organizations

Liberty University

Associate of Arts - Paralegal Studies

MTI College

Master of Arts - Theology

Kairos University

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