Jacob Cage
Virginia Beach,VA
Summary
Accomplished Manager with a proven track record at Olive Garden, enhancing customer satisfaction and team productivity through effective leadership and time management. Skilled in staff management and problem-solving, I've significantly boosted performance and safety, fostering a culture of continuous improvement and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Olive Garden
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Created and maintained weekly work schedules
Supervisor
Olive Garden
01.2021 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Cook
Olive Garden
03.2017 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Cook
Hollands Produce
03.2017 - 01.2021
- Prepared and cooked a variety of dishes to meet catering requirements.
- Prepared meals according to established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure a hygienic cooking environment.
- Operated the catering van to ensure timely delivery of meals.
- Catered and served food at events, ensuring timely and efficient service.
Cook
Ruby Tuesday Restaurant
06.2014 - 03.2017
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Cook
Huddle House
08.2015 - 11.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Honors High School Diploma -
Nansemond River High School
Suffolk, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Complex Problem-solving
- Task delegation
- Goal setting
- Shift scheduling
Certification
Food Safety Certificate
Timeline
Manager
Olive Garden
11.2024 - Current
Supervisor
Olive Garden
01.2021 - 11.2024
Cook
Olive Garden
03.2017 - 01.2021
Cook
Hollands Produce
03.2017 - 01.2021
Cook
Huddle House
08.2015 - 11.2016
Cook
Ruby Tuesday Restaurant
06.2014 - 03.2017
Honors High School Diploma -
Nansemond River High School
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