Jacob Cain
Georgetown,KY
Summary
Dynamic leader with a proven track record at Wild Eggs, enhancing team performance and operational efficiency. Excelled in leadership and operations management, driving innovative strategies that significantly improved employee satisfaction and loyalty. Skilled in training development, adept at fostering a collaborative environment and reducing food waste, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
General Manager
Wild Eggs
03.2024 - 10.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Lead Trainer
First Watch
04.2021 - 03.2024
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Analyzed and evaluated training effectiveness and program outcomes.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Created training schedules for trainees and presented weekly training programs.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
Kitchen Manager
Chick-fil-A
04.2018 - 03.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Great Crossing High Scool
Georgetown KY05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Team Leadership
- Staff Management
- Training and Development
Timeline
General Manager
Wild Eggs
03.2024 - 10.2024
Lead Trainer
First Watch
04.2021 - 03.2024
Kitchen Manager
Chick-fil-A
04.2018 - 03.2021
Great Crossing High Scool