Jacob Campos

Manage and allocate workers to specific areas to ensure optimal productivity and efficiency; Develop and maintain staff schedules to ensure adequate coverage and meet operational needs; oversee daily production processes, ensuring adherence to quality standards and deadlines; implement strategies to maximize time management; perform general office work, including administrative tasks, documentation and communication with team members and management.

• Duties included delivering packages to assigned residential region; resolving issues for customers regarding their deliveries/packages.

• Duties included delivering customer orders with the upmost professionalism and courtesy; fulfilling up to 24 customer orders in a run in an efficient and timely manner and responding to customer inquiries/needs while on the floor.
• Demonstrated speed and accuracy in order item selection.

• Primary duties consisted of working with customers to resolve their issues, anything from billing, access to accounts, resolving systems issues, upgrades and closing accounts
• Handled a high volume of calls and de-escalated very stressful situations pertaining to customer complaints/issues.
• Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.