Summary
Overview
Work History
Timeline
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Jacob Cardoza

Santa Rosa,CA

Summary

Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage.

Overview

6
6
years of professional experience

Work History

CWA 9400

Union Steward
02.2025 - Current
  • Supported development of strong workplace policies by collaborating with management and employees.
  • Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
  • Promoted culture of solidarity among workers by organizing social events and opportunities for both union members and non-union employees to engage in team-building activities.
  • Improved labor relations by mediating disputes and promoting supportive work environment.

Shift Lead

AT&T Mobility
10.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Retail Sales Consultant

AT&T Mobility
01.2022 - 10.2022
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Exceeded sales goals by 120% utilizing exemplary customer service skills.

Sales Floor Associate

Guitar Center
11.2020 - 07.2021
  • Assisted in inventory operations such as stocking, item counts, trucks, etc.
  • Inventory control and sales ticket management through their in-house POS, collaborated with management to push new items, sales strategies, etc.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Inside Sales Engineer Intern

Nutanix
12.2019 - 03.2020
  • Trained/Demonstrated to give virtual bootcamps to prospects/customers looking for more information on Nutanix and it’s basic portfolio (Prism & AHV), able to give a basic level demo on AHV & Prism.
  • Trained on basic node foundationing with Nutanix’s foundation VM, experience with installing Nutanix Community Edition and Nutanix AOS & AHV on a four node cluster.
  • Participated in sales meetings and presentations to further knowledge of products.
  • Shadowed iSE’s on calls with prospects, including them giving high-level overviews of Nutanix’s portfolio, etc.
  • Head of iSE newsletter; communicating with multiple Sr. Managers/Directors for content related to add in our monthly newsletter sent out to 1900+ employees in our sales organization.
  • Assisted with chat support for Nutanix Test Drive, including setting up meeting times for prospects, or providing additional information about Nutanix products.

Timeline

CWA 9400

Union Steward
02.2025 - Current

Shift Lead

AT&T Mobility
10.2022 - Current

Retail Sales Consultant

AT&T Mobility
01.2022 - 10.2022

Sales Floor Associate

Guitar Center
11.2020 - 07.2021

Inside Sales Engineer Intern

Nutanix
12.2019 - 03.2020

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Jacob Cardoza