Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Jacob Cassidy

Landisville,NJ

Summary

Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Dependable individual, successful at providing fast, high-quality customer service to guests in any settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.

Overview

5
5
years of professional experience

Work History

Repair Technician, Warehouse Operator, Drone Pilot

Verge Aero
08.2022 - 11.2023
  • Responsible for the in-house drone system bring up process including test flights (in lieu of manufacturing line final test)
  • Responsible for tracking any failures: recording failure code and feed backing to the manufacturer to ensure the failed units were put through the RMA process
  • Responsible for the physical assembly of the system gateways and inputting the corresponding system work order
  • Performed physical repairs on internal and customer drone systems
  • Responsible for ensuring all parts consumed in repairs was accurately recorded in the inventory system
  • Ensured all batteries were inspected and tested upon receipt, charged and stored appropriately to comply with lithium-ion battery safety requirements
  • Receiving of daily parcel shipments and putting away into correct inventory location
  • Receiving of freight shipments, and using forklifts and pallet jacks to unload cargo
  • Putting away and storing freight shipments to maximize warehouse space
  • Responsible for the pick and pack of orders, including both freight and parcel shipments
  • Responsible for logging of unit serial numbers before shipping out of orders
  • Participated in month end physical inventory counts along with as requested cycle counts
  • Made supply recommendations to the purchasing team based on low inventory levels
  • Assisted the purchasing team with purchasing of assembly item components

Server Trainer

Olive Garden
04.2019 - 08.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Monitored new server performance and offered continuous support throughout training period.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server

The Grotto Restaurant
04.2020 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Oakcrest High School
Mays Landing, NJ
06.2018

Skills

  • System Testing
  • Equipment Inspection
  • Component Replacement
  • Customer Service
  • Mechanical Skills
  • Transportation Safety
  • Data Entry
  • Complaint Resolution
  • Team Development
  • Customer RMA Management
  • Problem-Solving Abilities
  • Customer Relations

Timeline

Repair Technician, Warehouse Operator, Drone Pilot

Verge Aero
08.2022 - 11.2023

Server

The Grotto Restaurant
04.2020 - 11.2020

Server Trainer

Olive Garden
04.2019 - 08.2022

High School Diploma -

Oakcrest High School

Similar Profiles

CREATE PROFILE
Jacob Cassidy