Jacob Castaneda
Eastvale,CA
Summary
Secure a position in the industry that enables utilization of my skills and qualities to achieve excellence in my chosen domain, Don’t want to just say but to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning. I am eager to start somewhere new and put my all into it! I really want to be a part of the Edison family not only because it's the best brand out there, but because its something I know would love to do and for the future of my family. So they can be proud of me. I know it takes hard work, dedication, loyalty, and integrity to thrive to my full potential in this career. I look forward to hearing from you soon, so I can be a part of the family.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lyft Transportation Provider
Lyft
09.2017 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate logs of deliveries.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Developed strong relationships with clients through regular communication, understanding their specific needs, and delivering customized solutions accordingly.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
Essential Goods Delivery
Door Dash
02.2017 - Current
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Assisted team members in troubleshooting technical difficulties with delivery apps or GPS systems as needed.
- Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Established strong rapport with regular customers, leading to repeat business and positive reviews.
- Maintained positive relationships with customers to promote continued business opportunities.
Critical Orders Picker & Packer.
Catapult Solutions
01.2023 - 04.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Greeted customers and directed to requested products.
Amazon Flex Package Delivery
Amazon
06.2022 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Aircraft Service Technician
Starlight Corp.
10.2020 - 11.2022
- Enhanced aircraft safety by performing thorough inspections and routine maintenance tasks.
- Completed timely repairs on hydraulic systems, avionics equipment, and landing gear components for optimal functionality.
- Boosted customer satisfaction by providing prompt, high-quality service to airline clients and private jet owners.
- Increased efficiency in troubleshooting efforts by utilizing advanced diagnostic tools and software programs.
2nd Cook
Pitzer College
11.2019 - 10.2020
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Implemented seasonal menu changes smoothly while retaining popular offerings for loyal clientele.
- Maintained high standards of cleanliness, resulting in consistently positive health inspections.
- Contributed positively towards overall establishment success through dedication, hard work, and a customer-focused approach.
Electric Vehicle Station Installer/ Technician
Video Voice Data Communication
05.2017 - 06.2019
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Tv, Internet, Phone Technician
Multi Cable Inc
11.2015 - 12.2017
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Maintained organized workspace, contributing to an efficient work environment and quicker repair turnaround times.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
- Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
Education
High School Diploma -
Fontana High School
Fontana, CA03.2011
Skills
- Somewhat rusty knowledge of Excel
- Operating Systems and Software
- Great communicator
- Multiple years of hands on customer service experience
- Visual Learner/ show me how to do it once and I got it
- Masonry, laying concrete, and asphalt
- Work in a Fast pace environment
- Male sure all orders are completed promptly and safely on a warehouse floor
- Can lift more than 50lbs safely
- Knowledgeable in LOCK OUT/ TAG OUT procedure
- I have extensive experiencing customer service spend several years
- String focus on customer satisfaction
Certification
- Food handlers card
- Drivers License
- Underground man hole operation
Referrals
- LOLITA JERNIGAN, (909) 709-5970
- ANDREA MARTÍNEZ, (909) 243-2675
References
- EDDIE CASTANEDA, Works at the Toyota Warehouse in Ontario, CA, (909) 471-2235
- LOLITA JERNIGAN, Production Lead at Toyota North American Parts Center.
- Jorge Jaime, Correctional Officer at a Juvenile Detention Center (Old lead at Starlight Corp and Triad Logistics), (951) 999-5123
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Critical Orders Picker & Packer.
Catapult Solutions
01.2023 - 04.2024
Amazon Flex Package Delivery
Amazon
06.2022 - 04.2024
Aircraft Service Technician
Starlight Corp.
10.2020 - 11.2022
2nd Cook
Pitzer College
11.2019 - 10.2020
Lyft Transportation Provider
Lyft
09.2017 - Current
Electric Vehicle Station Installer/ Technician
Video Voice Data Communication
05.2017 - 06.2019
Essential Goods Delivery
Door Dash
02.2017 - Current
Tv, Internet, Phone Technician
Multi Cable Inc
11.2015 - 12.2017
High School Diploma -
Fontana High School