Jacob CAstro
Montebello,CA
Summary
Detail-oriented sales associate recognized for strong time management and efficiency in processing transactions. Committed to delivering exceptional customer service while training new staff on effective sales strategies.
Overview
6
6
years of professional experience
Work History
Team Member
Old Navy
Montebello, CA
09.2020 - 04.2022
- Delivered exceptional customer service, enhancing shopping experience for brand loyalty.
- Helped customers with signing up for loyalty programs and credit cards with breaking down what benefits they earn.
- Monitored and verified merchandise for proper prices and labels.
- Collaborated with team members to maintain store presentation and cleanliness standards.
- Trained new associates on operational procedures and customer engagement techniques.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
Sales Associate
ASICS Outlet Store
Commerce, CA
05.2022 - Current
- Assisted customers in selecting appropriate athletic footwear and apparel based on what they are looking for.
- Processed transactions efficiently, ensuring a smooth checkout experience for customers.
- Trained new staff on store policies, product knowledge, and effective sales techniques.
- Resolved customer inquiries and concerns promptly about the shoes.
- Managed returns, exchanges within store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with management team to develop sales strategies and goals that aligning with the stores sales
- Engaged in an open mind conversation with customer to better understand individual needs.
Education
High School Diploma - Kinesiology
East Los Angeles College
Monterey Park, CA12.2027
Associate of Arts - Kinesiology
East Los Angeles College
Monterey Park, CA12.2027
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Upselling
Timeline
Sales Associate
ASICS Outlet Store
05.2022 - Current
Team Member
Old Navy
09.2020 - 04.2022
High School Diploma - Kinesiology
East Los Angeles College
Associate of Arts - Kinesiology
East Los Angeles College