Jacob Caudle
Dallas,TX
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
1
1
year of professional experience
Work History
Service Advisor
Clay Cooley Chevrolet
Irving , TX
2022.02 - 2022.06
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Oversaw warranty counseling process to manage expense controls.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Vanguard
Carrollton , TX
2021.10 - 2022.02
- Developed strong relationships with customers by providing exceptional customer service.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Participated in ongoing training activities related to automotive technology advancements.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Prepared invoices for services rendered and collected payments from customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Oversaw warranty counseling process to manage expense controls.
Education
High School Diploma -
Seagoville High School
Dallas, TX2011-05
Skills
- Technical Support
- Documentation And Reporting
- Customer Service
- Computer Skills
- Clerical Support
- Service Estimates
Timeline
Service Advisor
Clay Cooley Chevrolet
2022.02 - 2022.06
Service Advisor
Vanguard
2021.10 - 2022.02
High School Diploma -
Seagoville High School
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