JACOB CAUFIELD
Las Vegas
Summary
Dynamic Automotive Service Advisor with a proven track record at Jerry Seiner Mazda, excelling in customer relations and complaint handling. Expert in service writing and appointment scheduling, I enhanced customer satisfaction through effective communication and relationship building, ensuring timely vehicle repairs and seamless service experiences.
Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
JERRY SEINER MAZDA
05.2019 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments to optimize technician schedules and reduce wait times.
- Communicated effectively with customers regarding repair progress and estimated completion times.
- Managed customer concerns and resolved issues to enhance overall satisfaction.
- Advised on vehicle service history and recommended preventative maintenance solutions.
- Trained new staff on customer interaction protocols and service procedures.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Coordinated with parts department to determine availability of necessary components.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Assistant Used Car Manager
EARNHARDT MAZDA
06.2016 - 05.2019
- Assisted in managing daily operations of used car inventory and sales processes.
- Supported customer inquiries and provided detailed product knowledge to enhance customer experience.
- Coordinated vehicle inspections, ensuring all cars met company quality standards before sale.
- Collaborated with the finance department to streamline loan processing for buyers efficiently.
Lot Porter
Centennial Mazda
09.2015 - 06.2016
- Conducted vehicle inspections to ensure cleanliness and readiness for display
- Assisted in organizing vehicles in lot to enhance accessibility and presentation
- Managed keys and documentation for incoming and outgoing vehicles
- Supported sales team by preparing vehicles for customer test drives
Education
LEGACY HIGH SCHOOL
Las Vegas, NVSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Documentation and reporting
- Estimating costs
- Follow-up skills
- Service writing
- Work order management
- Appointment scheduling
- Automotive terminology
Certification
- ETHOS Service Advisor Training
Timeline
Automotive Service Advisor
JERRY SEINER MAZDA
05.2019 - Current
Assistant Used Car Manager
EARNHARDT MAZDA
06.2016 - 05.2019
Lot Porter
Centennial Mazda
09.2015 - 06.2016
LEGACY HIGH SCHOOL
Similar Profiles
Anthony MartineAnthony Martine
Sales Manager at Jerry Seiner MazdaSales Manager at Jerry Seiner Mazda
Ronald BesawRonald Besaw
Car Salesman at Jerry Seiner KIACar Salesman at Jerry Seiner KIA
Skyler KnappSkyler Knapp
Service Lot Technician at Jerry Seiner Chevrolet and CadillacService Lot Technician at Jerry Seiner Chevrolet and Cadillac
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice