Jacob Cervantez

Job Responsibilities:

• Address routine inquiries regarding location, procedures, policies, and departmental functions; guide visitors and callers to appropriate information sources.
• Assess the relevance of requests to the department's jurisdiction, exercising discretion in sharing information with the public.
• Code materials for data processing or directly input into computer systems; meticulously proofread entries for accuracy.
• Establish and maintain control of documents and folders, encompassing identification, labeling, checking in, and distribution of materials.
• Identify and handle potentially challenging or disturbed individuals following established office policies.
• Manage external and internal mail, date-stamp incoming mail when necessary, and handle ordered supplies and faxes.
• Duplicate and organize materials such as handouts, packets, reports, and documents.
• Generate various written documents, including correspondence, legal papers, reports, articles, technical specifications, memoranda, resolutions, and meeting minutes.
• Gather personal, financial, medical, and social data from applicants, patients, and clients; distribute and explain forms.
• Prepare requisitions and purchase orders for office supplies; verify discrepancies in purchase orders and invoices; maintain transaction records.
• Keep records of time worked, overtime, leaves, and absences.
• Operate a variety of standard office machines; conduct simple troubleshooting and maintenance.
• Provide orientation and answer procedural questions for new employees or coworkers when required.

• Diagnose and troubleshoot hardware and software issues for end-users.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Provide technical support and assistance to users via phone, email, or in person.
• Set up and manage user accounts and access permissions.
• Install and update software applications and operating systems.
• Conduct routine system maintenance, including backups and updates.
• Collaborate with IT team to implement and maintain security measures.
• Respond promptly to service tickets, escalating issues as needed.
• Assist in the planning and execution of IT projects.
• Keep inventory of hardware and software assets.
• Document and maintain technical procedures and user guides.
• Stay informed about advancements in technology and recommend upgrades.
• Conduct training sessions for end-users on IT-related topics.
• Ensure data confidentiality and system integrity.
• Perform regular system audits to ensure compliance with policies.

• Receive and unload merchandise shipments.
• Organize and categorize stock in the storeroom or warehouse.
• Maintain accurate inventory records using computerized systems.
• Label and tag items with appropriate information.
• Conduct regular stock checks and audits.
• Assist in restocking shelves and displays on the sales floor.
• Ensure proper storage and handling of merchandise to prevent damage.
• Collaborate with sales associates to fulfill customer orders.
• Monitor and report low stock levels to management.
• Follow safety protocols when handling and moving stock.
• Perform periodic cleaning and maintenance of the stockroom.
• Assist with inventory reconciliation and discrepancy resolution.
• Operate equipment such as forklifts or pallet jacks as needed.
• Provide support during store promotions and sales events.
• Communicate effectively with team members and management regarding stock-related issues.