Jacob Chand
Winter Garden,FL
Summary
Experienced security professional with CCTV monitoring, alarm response, access control, and incident logging expertise. Known for fast, accurate emergency reporting, clear communication, and consistent protection of people and property.
Overview
20
20
years of professional experience
Work History
Security Monitor
Wifi Eye
Visalia, California
06.2022 - 10.2024
- Monitored CCTV feeds and responded to live alarms at WiFi Eye Security Operations Center to ensure rapid incident response.
- Monitored security cameras to identify potential threats and ensure safety. Enhanced safety and security of premises.
- Documented incidents, visitor activity, and suspicious behavior in security logs to maintain accurate security records.
- Reported emergencies and security breaches to supervisors and local responders.
- Assisted with onboarding new security staff on WiFi Eye monitoring procedures and communication protocols.
- Prepared, maintained, and updated security procedures and related documentation.
Team Member
Salser & Dillard Funeral Chapel
Visalia, California
06.2022 - 12.2023
- Welcomed families with compassionate care, guiding them through chapel procedures for comfort and clarity.
- Addressed family questions and communicated service details clearly, enhancing family understanding and experience.
- Supported funeral chapel staff with daily service and visitation setup, ensuring smooth operations.
- Worked with staff to keep chapel operations respectful and organized.
- Set up memorial rooms with seating, flowers, and guest materials.
- Took incoming calls and routed requests to proper funeral staff.
- Learned required tasks quickly and improved daily performance.
- Greeted customers at store entrance with friendly service.
- Completed opening and closing duties, including display setup, restocking, and sales floor cleaning.
- Assisted team by transitioning between various workstations to meet operational needs.
- Built strong working relationships with peers and upper management.
Universal Banker
Bank of the West
Visalia, California
01.2022 - 10.2022
- - Helped raise branch sales and portfolio activity by recommending suitable financial products to prospective customers.
- - Facilitated product add-ons and cross-sell options to enhance customer satisfaction and support sales goals.
- - Assisted customers in selecting service options and financial planning strategies to align with their needs.
- - Delivered prompt, knowledgeable service to address diverse banking needs, fostering customer loyalty.
- - Set up new accounts and services and explained key restrictions, benefits, and requirements for each.
- - Executed routine transfers and deposits accurately at branch location.
Associate
Lowe's Home Improvement Stores
Visalia, California
05.2021 - 01.2022
- Guided customers in selecting plumbing products and store services to enhance their shopping experience.
- Responded to customer inquiries promptly to ensure a positive shopping experience.
- Organized merchandise and maintained clutter-free sales floor for shoppers.
- Kept store clean by regularly tidying aisles and displays, contributing to an inviting shopping environment. by tidying aisles and displays regularly.
- Worked with team members to meet daily operational goals.
- Checked inventory to maintain accurate shelf stock.
- Followed company safety rules at all times while on the job.
Print and Marketing Supervisor
Staples
Visalia, California
08.2018 - 05.2021
- Cultivated positive selling culture in Copy & Print Center through effective customer solutions and relationship management.
- This role is accountable for achieving key metrics to include profitable sales and margin, customer satisfaction (including quality production), associate satisfaction, and turnover reduction
- Facilitated in-person and online photo and merchandise orders to enhance customer service.
- Trained employees on cash handling, photo printing, and supply restocking procedures.
- Maintained lab printers and processing equipment, keeping each shift ready for use.
- Completed opening and closing tasks to keep daily operations running smoothly.
- Maintained consistent attendance to support team operations. and arrived to work on time consistently.
Security Forces Supervisor
United States Air Force
Knob Noster, Missouri
03.2005 - 02.2015
- Assisted non-commissioned officer in charge with oversight of 9 airmen and management of 400+ vehicle fleet within 90 Security Forces Squadron, enhancing mission support.
- Monitored certifications and records for 90+ airmen, ensuring compliance and readiness.
- Coordinated scheduling for certified duty appointments, aligning medical, dental, and duty requirements to maintain operational effectiveness.
- Applied law enforcement and combat training to protect stateside and international bases.
- Used strong written and verbal communication to brief senior leaders with information for tactical decision-making.
Education
MBA - Business Administration And Management
University of Phoenix
Visalia, CA12-2020
Skills
- CCTV surveillance
- Alarm response
- Incident logging
- Access control
- Security procedures
- Emergency response
- Security coordination
- Time management
- Self-discipline
- Verbal communication
- Written communication
- Team collaboration
- Relationship building
Accomplishments
- Graduated Airman Leadership School - 2011
- Received Air Force Longevity Medal - 2011
- Ribbon received for Global War on Terrorism - 2008
- Received National Defense Medal - 2005
- Completed Security Forces Combat Leader's Course - 2009
- Certified in Taking Charge and Counterterrorism strategies.
- Trained on discipline and organizational skills.
- Led Nuclear Deterrence Operation for millions of dollars of equipment and firearms.
- Received Law Service Medal on Enforcement of Public Safety and Responding to Emergencies - 2006 & 2009
Timeline
Security Monitor
Wifi Eye
06.2022 - 10.2024
Team Member
Salser & Dillard Funeral Chapel
06.2022 - 12.2023
Universal Banker
Bank of the West
01.2022 - 10.2022
Associate
Lowe's Home Improvement Stores
05.2021 - 01.2022
Print and Marketing Supervisor
Staples
08.2018 - 05.2021
Security Forces Supervisor
United States Air Force
03.2005 - 02.2015
MBA - Business Administration And Management
University of Phoenix