Jacob Chapman
Grove City,OH
Summary
My excellent communication and problem-solving skills, combined with a strong work ethic, make me a valuable asset to any organization. I am seeking an entry-level position where I can contribute my enthusiasm, creativity, and dedication to drive organizational growth and achieve professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graphic Designer / Sales Representative
Vandava Inc
10.2021 - 12.2024
- Provided a professional and friendly first impression by greeting customers and clients as they visited the storefront.
- Managed incoming phone calls and emails, efficiently addressing inquiries, resolving issues, and directing communications to the appropriate team members.
- Scheduled and coordinated appointments with clients to discuss their preferences and needs for online stores, ensuring all details were accurately documented.
- Assisted customers with tracking their orders, placing new orders, and resolving any order-related concerns to ensure a seamless customer experience.
- Composed and sent reminder and update emails to customers and clients regarding order production timelines, maintaining clear and timely communication.
- Built and maintained online spiritwear sites for sports teams and corporations, ensuring accurate product information, descriptions, and pricing.
- Managed inventory for online products using Excel and custom company software, maintaining real-time accuracy and availability.
- Researched and introduced new product offerings monthly to enhance variety and customer satisfaction.
- Oversaw a retail site for local apparel, organizing category pages by schools and sports for an optimized shopping experience.
- Developed custom designs for local community sports teams, including high schools and travel teams, focusing on distressed vintage themes.
- Managed the design process from initial concept to final product, ensuring all designs met client specifications and were delivered on time.
- Collaborated closely with clients to understand their needs, present design concepts, and incorporate feedback to ensure satisfaction.
- Utilized industry-standard design software, including Adobe Creative Suite (Photoshop & Illustrator), to create and refine graphics.
- Maintained a high standard of creativity and professionalism in all design projects, ensuring consistency and quality across all deliverables.
- Managed production schedules and coordinated manufacturing processes to ensure on-time delivery of products to clients.
- Cultivated relationships with new and existing clients to understand their needs and provide tailored solutions.
- Developed and executed sales strategies to drive revenue growth and exceed quarterly sales targets.
- Analyzed market trends and competitor activity to identify opportunities for business expansion and product development.
Real Estate Agent
Howard Hanna Real Estate Services
04.2023 - 12.2024
- Served as the primary point of contact for clients, ensuring prompt and professional communication via phone, email, and in-person meetings.
- Scheduled and coordinated property showings, open houses, and client consultations, maintaining an organized and efficient calendar.
- Established and maintained relationships with clients, actively listening to understand their property needs and goals to provide personalized service.
- Conducted market research and prepared detailed property reports, including pricing strategies, comparative market analyses, and local market trends.
- Created and distributed marketing materials, such as property brochures, online listings, and social media content, to promote properties and attract potential buyers.
- Maintained detailed client records, property listings, and transaction documentation, ensuring accuracy and compliance with real estate regulations.
- Answered incoming calls and emails from clients and prospective buyers, addressing inquiries and providing assistance with scheduling or documentation.
- Coordinated with lenders, inspectors, and other professionals to facilitate smooth transactions, ensuring all parties were updated on timelines and requirements.
- Followed up with clients post-transaction to gather feedback, address any concerns, and maintain long-term relationships for future business opportunities.
Team Member
Pet Supplies Plus
01.2021 - 10.2021
- Customer Service
- Securely manage currency and credit transactions quickly and accurately
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Ensured availability of the products by completing quarterly inventory
Sales Representative
Petland
10.2020 - 12.2020
- Customer Service
- Securely manage currency and credit transactions quickly and accurately
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Ensured availability of the products by completing quarterly inventory
Education
Real Estate Certificate - Real Estate
Hondros College of Real Estate
Westerville, Ohio04-2023
Career Passport - Innovation & Entrepreneurship
South Western Career Academy
Grove City, Ohio05-2022
High School Diploma -
Grove City High School
Grove City, Ohio05-2022
Skills
- Effective Communication
- Collaboration
- Problem Solving
- Multitasking
- Graphic Designing
- Detail Oriented
- Adaptability
Certification
Innovation & Entrepreneurship Certification Ohio Department of Education
Business Administrative Services Certification WebXam
Entrepreneurship & Small Business Certification Intuit
Microsoft Excel Certification Microsoft
Timeline
Real Estate Agent
Howard Hanna Real Estate Services
04.2023 - 12.2024
Graphic Designer / Sales Representative
Vandava Inc
10.2021 - 12.2024
Team Member
Pet Supplies Plus
01.2021 - 10.2021
Sales Representative
Petland
10.2020 - 12.2020
Real Estate Certificate - Real Estate
Hondros College of Real Estate
Career Passport - Innovation & Entrepreneurship
South Western Career Academy
High School Diploma -
Grove City High School