Jacob Charles

Proactive and dynamic, with a proven track record at Kohl's Department Stores, Inc, I excelled in delivering outstanding customer service and resolving complaints, enhancing client loyalty. My blend of critical thinking and active listening skills contributed to surpassing team goals by boosting client satisfaction rates, showcasing my ability to effectively address and solve challenges. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.