JACOB CHEATHAM
Mulkeytown,IL
Summary
Experienced crisis intervention specialist dedicated to supporting individuals during difficult moments. Skilled at providing immediate emotional support and practical guidance, with a strong focus on teamwork and delivering positive outcomes. Known for my adaptability in fast-paced situations, as well as my experience in crisis assessment and intervention. Trusted for my reliability, empathy, and ability to connect with those in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Intervention Advocate
Survivor Empowerment Center
04.2024 - Current
- Handle incoming phone calls, screen potential clients for eligibility, and provide referrals for shelter, resources, and crisis intervention.
- Provide support to a large caseload of clients within the shelter, assisting them in adjusting to the environment and fostering a sense of community, safety, and empowerment.
- Facilitate conflict de-escalation within the shelter, using calm, solution-focused techniques to prevent verbal and physical altercations.
Pharmacy Technician
United Rx
07.2021 - 04.2024
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Patient Care Technician
Memorial Hospital of Carbondale
08.2020 - 07.2021
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
Certified Nursing Assistant
Reflections Memory Care
01.2020 - 08.2020
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
Certified Nursing Assistant
Sunshine Gardens
01.2019 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2025
Associate of Arts - Generals
Rend Lake College
Ina, IL01.2020
Associate of Science - Generals
Rend Lake College
Ina, IL01.2020
High School Diploma - undefined
Zeigler-Royalton Community
Mulkeytown, IL01.2019
Skills
- Team collaboration
- Patient confidentiality
- Drug safety
- Advanced math skills
- Customer service
- Substance abuse awareness
- Client advocacy
- Multicultural sensitivity
- De-escalation techniques
- Crisis management
- Mental health first aid
- Documentation skills
Certification
- CNA License
- Pharmacy Technician License
- CPR
Timeline
Crisis Intervention Advocate
Survivor Empowerment Center
04.2024 - Current
Pharmacy Technician
United Rx
07.2021 - 04.2024
Patient Care Technician
Memorial Hospital of Carbondale
08.2020 - 07.2021
Certified Nursing Assistant
Reflections Memory Care
01.2020 - 08.2020
Certified Nursing Assistant
Sunshine Gardens
01.2019 - 12.2019
Associate of Science - Generals
Rend Lake College
High School Diploma - undefined
Zeigler-Royalton Community
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Associate of Arts - Generals
Rend Lake College
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