Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Clark

Somerville,MA

Summary

Logical data analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes. Experience building professional relationships with multiple clients to ensure their needs are met and balanced with the correct value added to the business

Overview

5
5
years of professional experience

Work History

Customer Success Data Analyst

TR3 Solutions
Stoneham, MA
11.2023 - Current
  • Customer Success Manager for 10 clients totaling upwards of 400k ARR
  • Developed dashboards with Tableau to monitor key performance indicators before, during, and after sales promotions.
  • Leveraged SQL queries to extract, transform, and ensure correct data loaded into databases.
  • Collaborated cross-functionally with multiple teams to develop work and timelines for client success.
  • Performed quality assurance testing on newly developed reporting solutions to add products to our SaaS.
  • Integrated external APIs with internal systems for improved analytics capabilities for new retailers on TR3 platform like Walmart Marketplace and Ulta.
  • Created data visualizations and reports for management, showcasing findings and recommendations for new products and reporting on our App.
  • Implemented changes based on my client feedback in order to increase user engagement across new data platforms.

Customer Service Representative

Kappy’s Fine Wine and Spirits
Norwell, Massachusetts
08.2023 - 10.2023
  • Provided excellent customer service to customers, including answering questions about products, making recommendations, and processing payments
  • Stocked shelves with products, ensured that inventory was accurate, and rotated products to ensure freshness
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Sales Associate

J. Crew
Hingham, Massachusetts
11.2019 - 07.2022
  • Analyzed sales data to identify trends and opportunities and make data-driven recommendations to management
  • Collaborated with team members to achieve sales goals and provide exceptional customer service
  • Utilized technology, including point-of-sale and inventory management systems to improve operational efficiency and ensure accurate inventory tracking

Education

Bachelor of Science - Business Administration, Information Systems, Design Thinking

The Ohio State University, Max M. Fisher College of Business
Columbus, OH
05.2023

Skills

  • Java
  • SQL
  • Data visualization
  • Systems analysis
  • Agile methodology
  • Data Quality Monitoring
  • Product Management
  • Client onboarding
  • Staff education and training
  • Client Relations
  • Strategic Planning
  • Revenue Growth
  • Training and mentoring
  • Cross-functional coordination
  • Customer Success

Timeline

Customer Success Data Analyst

TR3 Solutions
11.2023 - Current

Customer Service Representative

Kappy’s Fine Wine and Spirits
08.2023 - 10.2023

Sales Associate

J. Crew
11.2019 - 07.2022

Bachelor of Science - Business Administration, Information Systems, Design Thinking

The Ohio State University, Max M. Fisher College of Business

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Jacob Clark