JACOB CLAYTON IRVIN
Whitesboro,TX
Summary
Results-driven professional with a strong track record of high productivity and efficient task completion. Expertise in strategic planning, team leadership, training, and operational management drives notable achievements in enhancing team collaboration and customer satisfaction. Demonstrates exceptional communication, problem-solving, and adaptability skills to foster innovative strategies for business growth. Passionate about leveraging exemplary leadership qualities to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Guest Experience Coordinator
White Horse Steakhouse
Valley View, Texas
03.2021 - 05.2022
- Executed detailed planning for diverse gatherings like weddings, gourmet dining engagements, and unique festivities.
- Ensured compliance with health codes and regulations related to food safety standards.
- Assisted in the design and implementation of marketing materials for events.
Service Manager
Olive Garden
Oklahoma City, OK
06.2013 - 08.2014
- Implemented quality control measures to uphold company standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed each department's training needs and developed new training programs based on data collected.
General Manager
Ground Round Grill & Bar
Grand Forks, ND
02.2012 - 06.2013
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Developed service and sales strategies to improve retention and revenue.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored alignment with operational processes to ensure compliance with legal and regulatory requirements.
Education
High School Diploma -
Sherman High School
Sherman, Texas06-2011
Skills
- Event planning
- Budget management
- Health code compliance
- Quality control
- Customer service
- Employee training
Timeline
Guest Experience Coordinator
White Horse Steakhouse
03.2021 - 05.2022
Service Manager
Olive Garden
06.2013 - 08.2014
General Manager
Ground Round Grill & Bar
02.2012 - 06.2013
High School Diploma -
Sherman High School
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