Jacob Clements
Portland,OR
Summary
With a proven track record, I excel in customer service and team collaboration, enhancing customer satisfaction and workplace productivity. My leadership and problem-solving skills have consistently driven positive outcomes, showcasing my ability to meet and exceed employer expectations without compromising safety or quality. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
21
21
years of professional experience
Work History
Crew Member
Rapid Response Biohazard
01.2024 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Groundsman Helper
Arbor Art Tree Service
01.2013 - 10.2017
- Maintained clean and organized work environment for efficient operations and hazard reduction.
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Operated various tools and equipment for proper grounds maintenance, such as mowers, trimmers, and blowers.
- Assisted with the training of new hires in proper grounds maintenance techniques, fostering a knowledgeable and skilled team.
- Adhered to all safety protocols during operation of power tools or heavy machinery for accident prevention purposes.
- Completed light repair jobs on tools or equipment promptly minimizes downtime during peak seasons.
- Supported arborists with tree care tasks including pruning, planting, and fertilization procedures.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
Service Technician
Virgin Island Hurricane Shutters
03.2009 - 02.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Owner
Orlando Outdoor Care
01.2004 - 12.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales Associate
Cingular Wireless
12.2002 - 10.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associate Of Applied Arts - Computer Networking
ITT Technical Institute
Earth City, MO10.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Customer Engagement
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Heavy Lifting
- Crew Leadership
- Safety
- Resilience and persistence
- Complex Problem-Solving
- Visual Communication
- Creativity and Innovation
- Telephone Etiquette
- Assertiveness
- Diversity awareness
- Influencing skills
- Multitasking and Organization
- Team Player
- Adaptability and Flexibility
- Attention to Detail
- Dependable and Cooperative
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I may not have experience in any one certain field. To combat this, I'm willing to show up 15 minutes early, be teachable, and work hard everyday at becoming a valuable member to a team who's willing to have me. I've never taken on something that I was unable to learn, then excell at. I believe that attitude is everything and the rest seems to fall in line.
Timeline
Crew Member
Rapid Response Biohazard
01.2024 - 05.2024
Groundsman Helper
Arbor Art Tree Service
01.2013 - 10.2017
Service Technician
Virgin Island Hurricane Shutters
03.2009 - 02.2012
Owner
Orlando Outdoor Care
01.2004 - 12.2009
Sales Associate
Cingular Wireless
12.2002 - 10.2004
Associate Of Applied Arts - Computer Networking
ITT Technical Institute
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