Jacob Clovis
Fort Wayne
Summary
A dynamic leader with a proven track record at Chick-fil-A, enhancing customer satisfaction and team productivity through exceptional staff training and development and strategic planning. Skilled in customer service and basic repair, adept at problem-solving and staff management, ensuring high-quality service delivery and a safe, efficient workplace.
Offering a blend of leadership qualities and a strong desire to learn and grow within a management environment. Delivers insights into strategic planning and operational procedures and excellent communication and organizational skills. Ready to use and develop these skills in a manager role.
Overview
7
7
years of professional experience
Work History
Manager
Chick-fil-A
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Game Master
Bust Out Escape Room
04.2023 - 10.2023
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Manager
Chick-fil-A
08.2022 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Member
Chick-fil-A
08.2019 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Menrtor
R4 Robotics
05.2021 - 08.2021
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Kept facilities organized, clean and well-maintained to best meet program needs. Volunteered 4 hours per month with organization to handle diverse needs.
Plumber's Assistant
Unlimited Plumbing
02.2021 - 07.2021
- Drilled and cut holes in walls and floors to accommodate the passage of pipes.
- Repaired sinks, dishwashers, and other domestic appliances, removing clogs, and cleaning pipes.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Used couplings, clamps, and screws to assemble pipe sections, tubing, and fittings.
- Performed basic and semi-skilled work under supervision and instruction from the lead plumber.
Karate Instructor
David Erler's Westside Shorin Ryu Karate Dojo
01.2018 - 01.2021
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
- Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
- Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
Education
Associate Degree in Business -
Centeral New Mexico Community College
Albuquerque, NM11-2027
High School Diploma -
Clovis Academy
Albuquerque, NM05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Staff training and development
- Strategic planning
- Problem Solving
- Basic Repair Skills
- Mentoring
Timeline
Manager
Chick-fil-A
08.2024 - Current
Game Master
Bust Out Escape Room
04.2023 - 10.2023
Manager
Chick-fil-A
08.2022 - 02.2023
Menrtor
R4 Robotics
05.2021 - 08.2021
Plumber's Assistant
Unlimited Plumbing
02.2021 - 07.2021
Team Member
Chick-fil-A
08.2019 - 09.2021
Karate Instructor
David Erler's Westside Shorin Ryu Karate Dojo
01.2018 - 01.2021
Associate Degree in Business -
Centeral New Mexico Community College
High School Diploma -
Clovis Academy