Jacob Cockerham
Burlington,NC
Summary
Enthusiastic intern with growing ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of customer satisfaction and producing quantitative results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative Intern
State Farm Insurance
05.2023 - 08.2023
- Obtained P&C License
- Developed strong customer relationships through attentive listening and effective communication skills.
- Collaborated with the sales team to develop strategic plans for expanding target markets.
Front Desk
State Farm Insurance
05.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Refinance Coordinator
State Farm Insurance
05.2021 - 08.2021
- Helped dozens of people refinance their homes and save thousands.
- Helped manage book of business to ensure each individual client was aware of the opportunity to refinance.
Front Desk
State Farm Insurance
05.2020 - 08.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Bachelor of Science - Financial Planning & Professional Selling
Liberty University
Lynchburg, VA05.2026
High School Diploma -
Burlington Christian Academy
Burlington, NC05.2023
Skills
- Personable and intentional interactions with clients
- Confidence in cold-calling and meeting new clients
- Mental flexibility and calamity in arduous situations
Certification
Property & Causality Licensed
Gaining Life and Health License
Pursuing CFP/CFHC
Timeline
Sales Representative Intern
State Farm Insurance
05.2023 - 08.2023
Front Desk
State Farm Insurance
05.2022 - 08.2022
Refinance Coordinator
State Farm Insurance
05.2021 - 08.2021
Front Desk
State Farm Insurance
05.2020 - 08.2020
Bachelor of Science - Financial Planning & Professional Selling
Liberty University
High School Diploma -
Burlington Christian Academy