Jacob Cole
Summary
Creative Business Owner with exceptional background spent in sales and customer relations. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
3
3
years of professional experience
Work History
Business Owner/Operator
PromoteWise Enterprise LLC
08.2023 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Business Owner
Tropical Sno Dealer
05.2023 - 09.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sales Executive
ASF Worldwide
05.2023 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Representative
Performance Window And Doors
02.2023 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Missionary
Church Of Jesus Christ Of Latter Day Saints
09.2021 - 10.2022
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained 7 new missionaries on effectively using sales and marketing skills to promote the church in the portuguese language.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities in Brazil.
- Built relationships with local and international mission organizations for successful partnerships.
- Implemented strategies for successful mission outreach to grow membership.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Presented mission-related topics at conferences to raise awareness and build networks.
- Assisted with organizing religious activities and services.
- Participated in various outreach programs.
Missionary
Church Of Jesus Christ Of Latter Day Saints
10.2020 - 09.2021
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained 7 new missionaries on effectively using sales and marketing skills to promote the church.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities in Eugene Oregon.
- Built relationships with local and international mission organizations for successful partnerships.
- Implemented strategies for successful mission outreach to grow membership.
- Presented mission-related topics at conferences to raise awareness and build networks.
- Assisted with organizing religious activities and services.
Education
High School Diploma -
Ridgevue High School
Nampa, ID05.2020
Skills
- Business-to-Business Sales
- Strategic Marketing
- Personnel Management
- Business Planning and Strategy
- Contract Management
- Sales Tactics
- Contractor Negotiations
- Operations Management
- Business Process Optimization
- Executive Leadership
- Sales Growth
- Balanced Work Ethic
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Business Owner/Operator
PromoteWise Enterprise LLC
08.2023 - Current
Business Owner
Tropical Sno Dealer
05.2023 - 09.2023
Sales Executive
ASF Worldwide
05.2023 - 08.2023
Sales Representative
Performance Window And Doors
02.2023 - 05.2023
Missionary
Church Of Jesus Christ Of Latter Day Saints
09.2021 - 10.2022
Missionary
Church Of Jesus Christ Of Latter Day Saints
10.2020 - 09.2021
High School Diploma -
Ridgevue High School
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