Jacob Collazo
Holbrook
Summary
Dynamic customer service professional with extensive experience at ADOT, excelling in conflict resolution and transaction processing. Proven track record of enhancing customer satisfaction and loyalty through effective communication and staff training. Skilled in maintaining safety compliance and optimizing operational efficiency, contributing to a collaborative team environment.
Overview
11
11
years of professional experience
Work History
CSR
ADOT
06.2021 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately.
- Maintained detailed records of customer interactions to enhance service quality.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Trained new staff on customer service protocols and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Store Manager
Dollar General
03.2024 - 05.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
- Managed inventory levels, optimizing stock availability while minimizing waste and loss.
- Developed schedules and delegated tasks to maintain efficient workflow across departments.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Manager
Circle K
01.2018 - 06.2021
- Led team to enhance operational efficiency through process optimization and strategic resource allocation.
- Developed training programs for staff, improving performance and service quality across multiple locations.
- Implemented inventory management systems to streamline stock control and reduce waste effectively.
- Oversaw daily operations, ensuring compliance with health and safety regulations in all store environments.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Manager
Pizza Hut
06.2014 - 01.2018
- Oversaw daily restaurant operations ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management processes reducing waste and optimizing supply chain efficiency.
- Analyzed sales data to develop strategies for improving customer satisfaction and profitability.
- Coordinated staff schedules to align with peak business hours enhancing service efficiency.
- Resolved customer complaints promptly, maintaining high standards of service excellence.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Customer service
- Conflict resolution
- Transaction processing
- Record keeping
- Staff training
- Safety compliance
- Scheduling
- Order processing
- Product sales
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General
03.2024 - 05.2025
CSR
ADOT
06.2021 - Current
Manager
Circle K
01.2018 - 06.2021
Restaurant Manager
Pizza Hut
06.2014 - 01.2018
High School Diploma -
William Allen High School