Jacob Collins
Rydal,GA
Summary
Dynamic automotive professional with extensive experience at Nelly Toyota, excelling in advanced diagnostics and customer service. Proven track record of enhancing vehicle performance and boosting client trust through exceptional service. Skilled in prioritizing tasks and streamlining workflows, resulting in increased efficiency and customer satisfaction. Committed to quality workmanship and safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Level B Mechanic
Nelly Toyota
07.2024 - Current
- Conducted test drives after repairs were completed to ensure vehicles performed optimally and safely.
- Improved vehicle functionality by performing routine maintenance and repairs on various automotive systems.
- Boosted clientele trust by consistently delivering exceptional service, resulting in repeat business and referrals.
- Streamlined workflow processes by maintaining accurate records of completed tasks within the shop management system.
- Enhanced customer satisfaction by completing repair jobs in a timely and efficient manner.
- Adhered to manufacturer specifications when repairing vehicles, ensuring proper functioning postrepair.
- Managed inventory of parts and supplies, ensuring availability for prompt repair services.
- Assisted customers with understanding necessary repairs, providing clear explanations for better decision making.
- Minimized downtime through proactive equipment maintenance, reducing costly breakdowns and delays.
- Increased overall efficiency by effectively prioritizing repair tasks based on urgency and complexity.
- Collaborated with fellow mechanics for the successful completion of larger repair projects.
- Updated job knowledge by participating in ongoing training seminars and workshops to stay current with industry advancements.
- Maintained a safe and clean work environment, adhering to all safety protocols and guidelines.
- Diagnosed complex mechanical issues with advanced diagnostic tools to ensure accurate repairs were made.
- Contributed to cost-saving initiatives by identifying opportunities for more efficient use of resources or alternative solutions.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Elevated shop reputation through attention to detail, diligence, and commitment to quality workmanship.
Owner Operator
Collins Auto Care Llc
05.2022 - 07.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
PM Technician
Kennesaw Transportation
02.2021 - 05.2022
- Streamlined work orders by implementing an organized system for prioritizing and tracking maintenance tasks.
- Supported production goals by ensuring optimal performance of machinery through proper alignment, calibration, and adjustment.
- Enhanced safety measures by regularly reviewing and updating standard operating procedures, promoting a safe working environment for all staff members.
- Worked closely with cross-functional teams to identify areas of improvement in equipment reliability, leading to more efficient operations overall.
- Assisted in the installation of new equipment, contributing to timely project completion and seamless integration into existing systems.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment focused on achieving shared goals and objectives.
- Developed customized maintenance schedules tailored to individual machines'' usage patterns, resulting in fewer unexpected breakdowns and better overall performance of assets under my care.
Education
Automotive Technology - Automotive Technology
Georgia Northwestern Technical College
Rome, GA05.2010
Skills
- Brake systems
- Tire services
- Fluid exchanges
- Powertrain systems
- Engine repair
- Suspension systems
- Advanced diagnostics
- Battery services
- Exhaust systems
- Steering systems
- Driveability diagnostics
- Fuel systems
- Alignment services
- Electrical systems
- Manual transmissions
- Hybrid systems
- Maintenance inspections
- HVAC systems
- Emission control
- Chassis repairs
- Diesel engines
- Automatic transmissions
- Preventative maintenance
- Vehicle electronics
- Transmission repair
- Customer service
- Hand and power tools
- Repairs
- Maintenance and repairs
- Workplace safety
- Auto and engine repair
- Troubleshooting skills
- Hydraulic repair
- Automotive diagnostics
- Electrical troubleshooting
- Safety procedures
- Grease and lubricant application
- Vehicle inspections
- Vehicle test drives
- Computerized diagnostics
- Systems troubleshooting
- Mechanical systems
- Task prioritization
- Equipment diagnostics
- Safety management
- Work order management
- System upgrades
- Problem diagnosis
- Air conditioning systems
- Documentation and reporting
- Hydraulic systems
- Diagnostics
- Preventive Maintenance
Certification
I am ASE Certified in brakes, suspension end air conditioning
Referrals
Stacy Banks
(770) 547-8217
Brittany Branham
(770) 608-2119
Timeline
Level B Mechanic
Nelly Toyota
07.2024 - Current
Owner Operator
Collins Auto Care Llc
05.2022 - 07.2024
PM Technician
Kennesaw Transportation
02.2021 - 05.2022
Automotive Technology - Automotive Technology
Georgia Northwestern Technical College
Similar Profiles
Nelly ReyesNelly Reyes
Licensed Nail Technician at Nelly NailsLicensed Nail Technician at Nelly Nails
LUKE LINDONLUKE LINDON
Concession Stand Attendant at Nelly BellyConcession Stand Attendant at Nelly Belly
Nelly KojoyanNelly Kojoyan
Private Culinary Educator at Nelly KojoyanPrivate Culinary Educator at Nelly Kojoyan