Jacob Colvin
St. Charles,MO
Summary
Experienced IT professional with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in all phases of planning and deployment.
Overview
6
6
years of professional experience
Work History
IT Manager
Nationwide Automotive Service Center
05.2022 - 10.2022
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Help Desk Support Specialist
CarShield
11.2020 - 04.2022
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Enhanced agent efficiency by promptly resolving technical issues and providing professional assistance.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to agents.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
IT Manager
Midwest Recovery Systems
01.2017 - 10.2020
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Education
High School Diploma -
St. Charles High School
St. Charles, MO06.2004
Skills
- Team Collaboration
- Risk Mitigation Planning
- Cybersecurity Best Practices
- Information Security
- Disaster Recovery
- Technical Troubleshooting
- Enterprise Architecture
- Operating System Management
- Business Analysis
- Network Administration
- Information Confidentiality
- Documentation and Reporting
References
References available upon request.
Timeline
IT Manager
Nationwide Automotive Service Center
05.2022 - 10.2022
Help Desk Support Specialist
CarShield
11.2020 - 04.2022
IT Manager
Midwest Recovery Systems
01.2017 - 10.2020
High School Diploma -
St. Charles High School