Summary
Overview
Work History
Education
Skills
Timeline
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JACOB COOKE

Chandler,AZ

Summary

Driven Individual who is results-focused with a proven record of meeting or exceeding personal and team sales goals or expectations. Versatile skillset with a natural understanding of business culture. Substantial involvement in training & development, customer relations, and process improvement. Passionate about supporting growth, leadership, and working alongside an amiable team.

Overview

9
9
years of professional experience

Work History

Mobile Expert

T-Mobile
01.2023 - Current
  • Revenue Generation: Exceeded monthly revenue targets through successfully acquiring new customer accounts, maximizing existing accounts, and identifying additional revenue opportunities.
  • Customer Engagement: Provided top-notch customer service by welcoming clients, assessing needs, simplifying the buying experience, and ensuring compliance with all contractual agreements.
  • Promotional Achievement: Earned a promotion to Keyholder within one year, reflecting strong performance and dedication to customer service excellence.
  • Key Achievements:
  • Consistently ranked among top performers in the district, recognized at regional meetings for achieving the highest customer conversions.
  • Developed a strong reputation for reliability and a customer-first approach, contributing to team success.

Solar Consultant

Kayo Energy
01.2022 - 01.2023
  • Sales & Brand Awareness: Established expertise in solar energy products, increasing brand awareness through customer education, upselling, and effectively addressing customer inquiries and concerns.
  • Customer Experience: Ensured customers a seamless and positive experience by guiding them through the solar installation process, building trust and long-term customer relationships.
  • Key Achievements:
  • Recognized for consistently meeting sales goals, with vital positive customer feedback on service quality.
  • Enhanced team knowledge-sharing by initiating best practices for customer interaction and upselling.

Lead Technician

Pacific Modular
01.2016 - 01.2022
  • Team Leadership: Directed teams on various job sites, overseeing all aspects of construction and maintenance, ensuring safety, precision, and efficiency in flooring projects. Successfully deployed resources to optimize site productivity.
  • Customer Relations & Service: Built strong customer relationships by addressing concerns, troubleshooting issues, and educating clients on services, enhancing customer satisfaction and retention.
  • Operations & Efficiency: Trusted with high-responsibility tasks as the primary keyholder for sensitive job sites, including banks, commercial businesses, and technical facilities, underscoring reliability and trustworthiness.
  • Sales & Upselling: Educated clients on carpet and upholstery services, effectively demonstrating products and upselling services, increasing overall job profitability and contributing to margin growth.
  • Technical Expertise: Accurately determined chemical mixtures for stain removal, ensuring high-quality results and adherence to safety standards.
  • Key Achievements:
  • Consistently met and exceeded service quality standards, receiving repeat business and positive client feedback.
  • Played a pivotal role in expanding the customer base by enhancing service offerings and client education.

Education

Bachelor’s Degree - Business Administration

Arizona Christian University
Glendale, AZ
01.2024

Associate Degree - undefined

Lane Community College
Eugene, OR
01.2022

Skills

  • Employee Development & Upskilling
  • Sales Competency & Planning
  • New Account Acquisition & Retention
  • Self-motivated, Highly Resourceful
  • Strong Customer Service & Interpersonal Presence
  • Inherent Attention to Detail
  • Maintains a Robust Level of Energy
  • Innovative Problem Solver
  • Maximizing Revenue Opportunities

Timeline

Mobile Expert

T-Mobile
01.2023 - Current

Solar Consultant

Kayo Energy
01.2022 - 01.2023

Lead Technician

Pacific Modular
01.2016 - 01.2022

Bachelor’s Degree - Business Administration

Arizona Christian University

Associate Degree - undefined

Lane Community College

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JACOB COOKE