Jacob Cooley
Richland,WA
Summary
Hardworking Front desk associate with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Adaptable and dedicated to providing first-rate attention to any need. Reliable employee seeking any position. Offering excellent communication and good judgment. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn And Suites
02.2023 - Current
- Demonstrated strong commitment to providing exceptional customer service by responding promptly and professionally to inquiries received via phone or email.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
Sales Associate
Spirit Haloween
08.2022 - 11.2022
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Suggested ideas for improving store operations and increasing profits.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
Line Cook
Hops N Drops
12.2021 - 06.2022
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints or concerns about their dining experience.
Petco Dog Trainer
Petco Animal Supplies Stores Inc.
08.2020 - 11.2021
- Worked closely with veterinarians in developing appropriate treatment plans for pets suffering from behavioral issues due to medical conditions or trauma.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
- Monitored health conditions of animals through physical exams or lab tests when needed.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Demonstrated use of various types of equipment such as long lines, prong collars, head halters, clickers, treats bags and toys when necessary.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
Cashier
Re Apple Market
01.2019 - 03.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
General Associates - Major in Cyber Security, Minor in Japanese
Columbia Basin College
Pasco, WAGeneral Studies - General High School
Kiona-Benton City High School
Benton City, WA03.2019
Skills
- Inventory Control
- Appointment confirmation
- Office Administration
- Call Routing
- Guest Relations
- Effective Planning
- Meeting Scheduling
- Listening Skills
- Cash Handling
- Office Organization
Timeline
Front Desk Receptionist
Holiday Inn And Suites
02.2023 - Current
Sales Associate
Spirit Haloween
08.2022 - 11.2022
Line Cook
Hops N Drops
12.2021 - 06.2022
Petco Dog Trainer
Petco Animal Supplies Stores Inc.
08.2020 - 11.2021
Cashier
Re Apple Market
01.2019 - 03.2020
General Associates - Major in Cyber Security, Minor in Japanese
Columbia Basin College
General Studies - General High School
Kiona-Benton City High School