Summary
Overview
Skills
Work History
Accomplishments
Timeline
Work Preference
Generic

Jacob Cooper

Buckhannon,WV

Summary

Dynamic leader with extensive experience at Walmart, excelling in team leadership and strategic planning. Enhanced customer satisfaction and reduced shrinkage by implementing innovative solutions. Proven track record in coaching and mentoring, fostering a collaborative work environment. Adept at data analysis and decision-making, driving business growth and operational efficiency. Recognized for adaptability and flexibility. Adept at Strategic planning,process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.


Overview

8
8
years of professional experience

Skills

  • Customer service
  • Adaptability and flexibility
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Strategic planning
  • Business development
  • Coaching and mentoring
  • Data analysis
  • Recruiting and interviewing
  • Regulatory compliance

Work History

Overnight Stocking Manager

Walmart
04.2024 - 08.2025
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented shrink provision plans with hourly manager to capture ONHAND changes during nightly tasks.
  • Boosted morale of associates and hourly leaders by implementing set goals and achievements to hit each quarter and doing recognition on a weekly manager for performance and work place safety.


Food & Consumables Coach

Walmart
06.2022 - 04.2024
  • Boosted confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Food & Consumables Team Lead

Walmart
04.2021 - 06.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.

Sales Associate

Walmart
08.2017 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved associate morale which led to higher involvement with store satisfaction survey.
  • Travel to many markets out of state and help improve processes within the stores.
  • Improved overnight performance and rapidly improved in-store stock and backroom cleanliness.
  • Excelled in associate growth by establishing mentoring programs and challenges
  • Broke down P&L reviews to find root cause of any problems with stores profit and growth and implemented action plans.
  • Worked with market teams to visit store and walk stores operational functions to better the stores.

Timeline

Overnight Stocking Manager

Walmart
04.2024 - 08.2025

Food & Consumables Coach

Walmart
06.2022 - 04.2024

Food & Consumables Team Lead

Walmart
04.2021 - 06.2022

Sales Associate

Walmart
08.2017 - 05.2021

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

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