Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jacob Cooper

Henderson,NV

Summary

Results-driven Site Manager with over 5 years of leadership experience in operations, team development, customer service, and business performance. Proven ability to lead high-performing teams, drive sales, improve operational efficiency, maintain safety compliance, and deliver exceptional customer experiences. Strong background in coaching employees, analyzing KPIs, and achieving business goals.

Overview

8
8
years of professional experience

Work History

Site Manager

WOW Carwash
2024.12 - Current
  • Lead daily site operations while maintaining company standards for safety, quality, and customer service.
  • Managed labor and scheduling, enhancing operational efficiency to maximize profitability.
  • Coached team members to achieve performance goals through guidance and support.
  • Drove membership and retail sales by monitoring KPIs and implementing targeted action plans.
  • Resolve escalated customer concerns professionally and build a positive team culture.

Assistant Service Center Manager

Valvoline Instant Oil Change
2022.11 - 2024.12
  • Oversaw daily operations and guided service technicians to maintain service quality.
  • Supervised daily operations and service technicians.
  • Trained new employees on safety, customer service, and operational procedures.
  • Addressed customer concerns to uphold service standards and enhance satisfaction.

Security Officer

Stations Casino
2020.08 - 2022.11
  • Ensured safety of guests and assets during events.
  • Monitored surveillance systems, investigated incidents, and implemented corrective actions.
  • Prepared detailed incident reports and enforced safety procedures to maintain compliance and enhance security protocols.

Administrative Assistant

Van Law Firm
2019.03 - 2020.08
  • Maintained records and case files.
  • Organized and maintained records and case files to ensure easy access and compliance.
  • Conducted legal research and provided administrative support to assist in case preparation.

Education

Foothill High School
Henderson, NV

Skills

  • Operations Management
  • KPI Analysis
  • Revenue Optimization
  • Budget & Labor Management
  • Safety & Compliance
  • Customer Service
  • Team Leadership
  • Employee Development
  • Talent Acquisition
  • Team Collaboration
  • Process Improvement
  • Microsoft Office

Affiliations

  • Secretary of the Board, Imperial Royal Sovereign Court of the Desert Empire (2019–Present)
  • Member-at-Large, Imperial Royal Sovereign Court of the Desert Empire (2019–Present)

Timeline

Site Manager

WOW Carwash
2024.12 - Current

Assistant Service Center Manager

Valvoline Instant Oil Change
2022.11 - 2024.12

Security Officer

Stations Casino
2020.08 - 2022.11

Administrative Assistant

Van Law Firm
2019.03 - 2020.08

Foothill High School
Jacob Cooper