Jacob Cordaway
San Antonio,TX
Summary
Adept at managing financial transactions and customer service; to ensure I protect the financial interests of the bank and their members by thoroughly investigating and resolving sophisticated and moderately sophisticated and moderately sophisticated fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards, and deposit accounts in compliance with federal and state laws, rules, and regulations (LRRs). I engage in customer service activities to satisfy member requests and provide dispute resolution outcomes. Leveraging skills in financial software and effective communication, I excel in fast-paced environments, consistently ensuring accuracy and security in all transactions.
Overview
3
3
years of professional experience
Work History
Bank Teller
Castroville State Bank
Castroville , TX
11.2023 - Current
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Provide customers the process of filing disputes through VISA guidelines to allow timesframes of expected refunds and expectations.
Cross Functional Team
H-E-B Grocery
Lytle, TX
06.2022 - 11.2023
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Validated that inbound shipments matched the specifications on purchase orders.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Operated cash register efficiently and accurately during checkout process.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
Education
High School Diploma -
Southwest High School
San Antonio, TX06-2022
Skills
- Deposit and withdrawal management
- Currency packaging
- Financial software
- Data inputting
- Cash counting
- Transaction processing
- VISA
- AMEX
- Zelle
Timeline
Bank Teller
Castroville State Bank
11.2023 - Current
Cross Functional Team
H-E-B Grocery
06.2022 - 11.2023
High School Diploma -
Southwest High School
Similar Profiles
Alexis TankersleyAlexis Tankersley
Bank Teller at Castroville State BankBank Teller at Castroville State Bank
Yvonne Y CheneyYvonne Y Cheney
Account Service Representative at Castroville State BankAccount Service Representative at Castroville State Bank
Briana TelloBriana Tello
Administrative Assistant at City Of CastrovilleAdministrative Assistant at City Of Castroville
Jack EllingwoodJack Ellingwood
Day Dry Runner at Labatt Food ServiceDay Dry Runner at Labatt Food Service
Janet De La CerdaJanet De La Cerda
Sr. Staffing Coordinator at AmazonSr. Staffing Coordinator at Amazon