Jacob Costa
Hackettstown,NJ
Summary
Dynamic professional with a proven track record in customer relationship management and staff supervision, honed at Colonial Motors and other leading companies. Excelled in enhancing operational efficiency and sales through strategic negotiation and resource utilization. Demonstrated exceptional customer service, fostering strong relationships and driving success.
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering years of experience and company-oriented mindset.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Management Trainee
Colonial Motors
02.2023 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Analyzed sales data periodically to make necessary adjustments in strategy or approach when needed.
- Conducted regular competitor research to stay informed of industry changes and adapt strategies accordingly.
Front Desk Manger
Janus Hotels and Resorts
09.2023 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Logistics Coordinator
N.J. Towing
09.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Model
Fashion Institute of Technology
08.2020 - 06.2022
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
Education
BBA - Business Administration
University Of Kentucky
Lexington, KY06-2026
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Customer relationship management (CRM)
- Negotiation
- Inventory control
- Resource utilization
Timeline
Front Desk Manger
Janus Hotels and Resorts
09.2023 - 11.2024
Management Trainee
Colonial Motors
02.2023 - Current
Logistics Coordinator
N.J. Towing
09.2022 - 02.2023
Model
Fashion Institute of Technology
08.2020 - 06.2022
BBA - Business Administration
University Of Kentucky