Jacob Couch

• Set up and dismantled rigging systems for various productions.
• Operated rigging equipment, ensuring compliance with safety protocols.
• Collaborated with crew to execute complex rigging plans efficiently.
• Assisted in training junior riggers on safety procedures and equipment use.
• Conducted regular inspections of rigging hardware to maintain quality standards.
• Streamlined rigging processes, improving turnaround times for setup and breakdown.
• Mentored new team members, fostering skills in safe rigging practices.
• Rigged for heavy lifts according to blueprint requirements.
• Improved lifting efficiency with proper selection of rigging equipment for specific tasks.

• Demonstrated menu knowledge, offering recommendations to guests for improved dining choices.
• Trained new team members on service protocols and restaurant standards to improve workflow efficiency.
• Monitored guest satisfaction during visits, proactively resolving issues to maintain positive experiences.
• Participated in team meetings to discuss service improvements and share best practices among staff.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

-Wait tables

-Host

-Manage Payments

-Assist with Inventory

-Train New employees

• Oversaw daily operations to ensure efficient workflow and service quality.
• Trained staff on car wash techniques and customer service best practices.
• Implemented process improvements that enhanced service speed and customer satisfaction.
• Managed inventory levels, ensuring adequate supply of cleaning materials and equipment.
• Developed employee schedules to optimize labor resources and meet demand fluctuations.
• Conducted regular inspections of equipment to maintain operational safety standards.
• Analyzed performance metrics to identify opportunities for operational efficiency improvements.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

-Manage laborers, handled dispatch/ scheduling

-Took all incoming calls, booked customers

-Managed accounting

-marketing

-social media coordinator

-oversaw ALL operations