Jacob Cox
SPRING HILL,FL
Summary
Hardworking employee enthusiastic about learning any type of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Bay Attendant
Blue Beacon
Dade City, Florida
09.2021 - Current
- Built relationships with customers to increase likelihood of repeat business.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Increased sales by upselling and recommending services and products to customers.
- Washed exterior vehicles' body, applied top coat or polish, and detailed interior, utilizing [Type] equipment and [Type] tools.
Maintenance Worker
Costco
Lutz, Florida
12.2019 - 08.2021
- Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
- Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
- Inspect, operate, or test machinery or equipment to diagnose machine malfunctions
- Test and treat water supply
- Perform general cleaning of buildings or properties
- Train and manage maintenance personnel and subcontractors
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Notify managers concerning the need for major repairs or additions to building operating systems
- Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings
- Drive vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners
- Dust furniture, walls, machines, or equipment
- Use computers to produce signage
- Take photographs of displays or signage
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Account Manager
Frontier Communications
Tampa, Florida
09.2019 - 12.2019
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Associate
Innevape
Spring Hill, FL
06.2019 - 09.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Production Manager
McDonald's
Spring Hill, Florida
01.2018 - 06.2019
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
Education
Associate of Arts - General
Pasco Hernando State College
Spring Hill, FL03.2021
High School Diploma - General
Weeki Wachee High School
05.2018
Skills
- Adaptable and Flexible
- Multitasking and Prioritization
- Problem Resolution
- Account servicing
- Network development
- Product promotions
- Strategic planning
- Employee Motivation
- Quality Assurance
- Sales expertise
- Upselling
- Forecasting abilities
Timeline
Bay Attendant
Blue Beacon
09.2021 - Current
Maintenance Worker
Costco
12.2019 - 08.2021
Account Manager
Frontier Communications
09.2019 - 12.2019
Sales Associate
Innevape
06.2019 - 09.2019
Production Manager
McDonald's
01.2018 - 06.2019
Associate of Arts - General
Pasco Hernando State College
High School Diploma - General
Weeki Wachee High School