Jacob Hanson
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Senior Manager, Operations
HouseCall Pro
08.2023 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Designed and developed 52 weeks of comprehensive coaching curriculum for home service professionals, enhancing their business growth through structured learning modules on sales, operations, marketing, and customer service.
- Built a high-performing team of six Advisors through effective recruitment, onboarding, and talent development initiatives.
- Achieved six consecutive months of retention and attendance goals by developing and executing strategic plans and performance metrics.
Manager, Key Accounts Onboarding
HouseCall Pro
02.2022 - 08.2023
- Coached, managed and lead team of 10 individual reps
- Planned, facilitated and ran both internal and cross functional meetings
- Directly involved in 278% growth of number of new reps on team, going from 9 to 34 reps at end of 2022
- 91.6% retention rate of new reps who joined Key Accounts Onboarding team
- Led team through 325% increase in new enrollments, going from 970 to 4,118 in 12 month span
- Built out new hire training process to support influx of new reps
Key Accounts Onboarding Specialist - Team Lead
Housecall Pro
03.2021 - 02.2022
- Provided ongoing training, support and coaching for all new hires and existing reps
- Successfully managed team of 8 individual contributors
- Lead team through highest monthly volume to date (Jan 2022) - over 200+ new accounts
- Took on highest visibility accounts that came through KAOS team
- Built and conducted coaching sessions across different departments
- Managed schedules, accepted time off requests and found coverage for short shifts
Customer Success Manager/Account Manager
Housecall Pro
03.2019 - 03.2021
- Founding member of Account Management team - helped build, develop and test processes that ensured success of department
- 1st in total accounts, completed calls attended, dedicated support calls and number of new accounts added YTD in 2020
- 3.85% all time churn and 0 LIT/Churns during initial 4 month work from home period
- Conducted training sessions with team on monthly basis
Business Advisor
FortuneBuilders
05.2018 - 03.2019
- Advisor of Quarter for Q3 – Ranked 1 of 14 with $70,997 in gross sales volume
- Core Value Award for Q4 – Peer voted based on upholding company values
- 1st place – Department wide sales bit presentation (July 2018)
Sales Development Representative – Outbound/Inbound
Classy.org
03.2017 - 05.2018
- Exceeded outbound quota attainment for May by 66% and June by 33%
- Exceeded inbound Stage 2 ramping quota by 103% (Aug-Oct)
- Averaging 400+ calls, 150+ emails and 10 discovery calls weekly, ranked in Top 3 for 2018
Account Manager/Market Development Manager
Coca-Cola Refreshments
06.2013 - 03.2017
- Managed over 550+ existing FSOP accounts (Carlsbad to Del Mar) with sales revenue up 8.09% over prior YTD resulting in +6.83% of incremental gross profit
- Opened 51 new accounts over 12 month span resulting in $11,615 in incremental gross profit
- Executed Point of Sale material to create value and drive sales
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
B.B.A - Marketing, Real Estate Minor
University of San Diego
San Diego, CASkills
- Coaching and mentoring
- Communication
- Problem Solving
- Empathy
- Attitude
- Patience
- Collaboration
- Enthusiastic
- Team Leadership
- Curriculum Development
Timeline
Senior Manager, Operations
HouseCall Pro
08.2023 - Current
Manager, Key Accounts Onboarding
HouseCall Pro
02.2022 - 08.2023
Key Accounts Onboarding Specialist - Team Lead
Housecall Pro
03.2021 - 02.2022
Customer Success Manager/Account Manager
Housecall Pro
03.2019 - 03.2021
Business Advisor
FortuneBuilders
05.2018 - 03.2019
Sales Development Representative – Outbound/Inbound
Classy.org
03.2017 - 05.2018
Account Manager/Market Development Manager
Coca-Cola Refreshments
06.2013 - 03.2017
B.B.A - Marketing, Real Estate Minor
University of San Diego
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