Jacob Cranmer

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Targeted prospects in other territories through careful research of competitor products, services, and trends.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
• Developed strong relationships with key clients, fostering long-term partnerships and driving repeat business.
• Implemented training programs to continually develop the skills of the sales team, enhancing their performance levels.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

• Contributed insights about competitive offerings within the market, informing strategic planning decisions within the company.
• Used consultative sales approach to understand and meet customer needs.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Leveraged proven sales methods to increase revenue and surpass sales objectives.
• Demonstrated products and specific features at customer locations and special events.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

· Over 4 years of experience with Salesforce CRM Software between all positions.

· Applied effective time management techniques to meet tight deadlines.

· Delivered services to customer locations within specific timeframes.

· Cultivated interpersonal skills by building positive relationships with others.

· Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.

· Proven ability to develop and implement creative solutions to complex problems.

· Gained strong leadership skills by managing projects from start to finish.

· Acted as a team leader in group projects, delegating tasks and providing feedback.

· Identified issues, analyzed information, and provided solutions to problems.

· Organized and detail-oriented with a strong work ethic.

· Developed strong organizational and communication skills through coursework and volunteer activities.

· Worked well in team settings, providing support and guidance.

· Paid attention to detail while completing assignments.

· Demonstrated creativity and resourcefulness through development of innovative solutions.

. Adaptable and proficient in learning new concepts quickly and efficiently

· Responsible for dealership to customer relations to complete recall of Takata Airbags

· Responsible for canvassing daily routes to contact customers and set appointment via dealership of customer choice.

· One on one interaction with customers to ensure complete care and safety to complete ongoing recall.

· Responsible for helping to expand the Toyota program and training new team members.

· Responsible for inventory management and delivery of recall inflators.

· Applied effective time management techniques to meet tight deadlines.

· Delivered services to customer locations within specific timeframes.

· Cultivated interpersonal skills by building positive relationships with others.

· Proven ability to develop and implement creative solutions to complex problems.

· Gained strong leadership skills by managing projects from start to finish.

. Acted as a team leader in group projects, delegating tasks and providing feedback.

· Managed 127 stores for territory LA West

· Stores were corporate locations of T-Mobile, Verizon Wireless, Sprint, & AT&T

· Responsible for training store employees, encouraging to sell Incipio product, and holding multiple monthly events at various locations.

· Provided monthly reports of market intelligence and sales preferences.

· Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.

· Planned, implemented, and tracked sales and marketing strategies to promote brand products.

· Conducted research and analysis to determine brand positioning and messaging.

· Organized and delivered training sessions for new product content and technological advancements.

· Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.

· Created and managed budgets to maximize brand reach and engagement.

· Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

. Mentored local personnel on best practices and protocols to maximize productivity.

· Management experience for training and assisting one employee.

· Responsible for inventory, shipment, and management of product

· Sales and product demonstrations to sell direct to customers.

· Provide sales reports and market intelligence as needed.

· Responsible for in-depth troubleshooting issues and return prevention.

· Developed sales strategy based on research of consumer buying trends and market conditions.

· Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

· Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

· Conducted training sessions to educate employees on best practices and procedures to increase profitability.

. Modeled best practices for sales and customer service.