Jacob Crowe
Cherokee,NC
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 6 years of experience in compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I want to utilize my various advanced skill set to be a servant leader for my co-workers, peers and the Cherokee Community.
Overview
11
11
years of professional experience
Work History
Compliance Officer
Tribal Employment Rights Office
11.2018 - Current
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
- Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Prepared and submitted regulatory filings in timely manner.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Warned violators of infractions or penalties.
- Enforcement of Indian Preference Act in accordance with Chapter 92 & Chapter 95 of EBCI Tribal law.
Front Service Attendant
Harrah's Cherokee Casino
05.2013 - 05.2018
- Enhanced customer satisfaction by providing efficient and attentive service in a timely manner.
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Implemented effective communication strategies to address customer concerns and resolve issues promptly.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Supervised daily operations, ensuring adherence to company policies and procedures for scheduling 35+ employees on a weekly basis.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Trained new employees on company protocols, contributing to a consistently high-quality workforce.
- Exceeded performance targets by prioritizing tasks based on urgency and importance.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Initiated improvements in service delivery by identifying areas for potential growth or development within current processes.
- Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
- Developed relationships with key vendors, leading to improved supply chain management for essential resources needed throughout daily operations.
- Maximized operational efficiency through consistent scheduling practices while considering staff availability as well as peak business hours.
- Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
- Maintained clean and professional appearance during work shift.
- Followed safety protocols while working, avoiding accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed, assembled and implemented the motor coach department at the Casino.
Education
Bachelor of Science - Criminology & Criminal Justice
Western Carolina University
Cullowhee, NC2018
High School Diploma -
Cherokee Central School
Cherokee, NC2012
Skills
- Risk Management
- Internal Controls
- Auditing processes
- Corporate Governance
- Document Review
- Compliance Monitoring
- Investigations skills
- Project Coordination
- Regulatory knowledge
- Documentation Review
- Reporting Requirements
- Training delivery
- Legal Research
- Compliance reviews
- Ethics management
- Industry Awareness
- Data privacy
- Influencing skills
- Reporting management
- Investigative reporting
- Compliance Training
- Policy Enforcement
- Records Review
- License Verification
- Legal Compliance
- Activity monitoring
- Project Oversight
- Professional Demeanor
- Organizational Skills
- Task Prioritization
- Time management abilities
- Internal Policy Implementation
- Field investigations
- Team Collaboration
- Critical Thinking
- Analytical Thinking
- Interpersonal Skills
- Attention to Detail
- Team building
- Written Communication
- Multitasking
- Decision-Making
- Violation Reporting
- Leadership Techniques
- OSHA Regulations
Interests
My interests include fishing, hunting, family events and being outdoors. I love gaining new skills and expanding my horizons.
Additional Information
Add anything else you can think of.
Timeline
Compliance Officer
Tribal Employment Rights Office
11.2018 - Current
Front Service Attendant
Harrah's Cherokee Casino
05.2013 - 05.2018
Bachelor of Science - Criminology & Criminal Justice
Western Carolina University
High School Diploma -
Cherokee Central School
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