Summary
Overview
Work History
Education
Skills
Tools Software
Certificates Awards
Accomplishments
Certification
Affiliations
Timeline
Generic

Jacob Cullers

Eaton

Summary

Highly accomplished and results-driven Distribution/Project Manager with over 14 years of experience, including 8 years in management roles. Proficient in optimizing operations, streamlining processes, and driving continuous improvements. Skilled in team leadership, coaching, and Lean management. Demonstrated ability to successfully handle multiple projects and lead cross-functional teams. Focused on cultivating strong relationships and promoting engagement during difficult situations, with a strong emphasis on effective change management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Leader

Caterpillar
01.2019 - Current
  • Executed customer service transformation project, enhancing customer satisfaction and reducing costly returns.
    Implemented tracking systems to improve efficiency and monitor performance.
    Established effective communication channels with customers to address concerns promptly.
    Achieved significant reduction in return rates through improved service protocols.
  • Executed a successful clean-up strategy for HWBX team, enhancing productivity from mid-50% to lower 90% range over 1.5 months.
  • Developed a comprehensive 43-page team lead onboarding binder with EWM instructions, enhancing efficiency and knowledge for all outbound areas.
  • Conducted inventory audit and consolidation, identifying $2.5 million in unrecorded assets in EWM system.
  • Led ZIP committee to drive safety improvement initiatives using input from associates and managers.

Distribution/Project Manager

Caterpillar
02.2017 - Current
  • Manage a team of salary and non-salary associates with responsibilities for monitoring efficiency, safety, quality, and policy.
  • Led improvement projects, enhancing efficiencies, and eliminating waste through CPS/LEAN Six Sigma methodology.
    Utilized RCCAs and KPIs to ensure measurable outcomes and drive results.
  • Utilize data analytics to monitor performance and improve quality with comprehensive scorecards and Power BI reporting systems.
  • Facilitated onboarding initiatives, ensuring smooth assimilation of new associates and leaders within processes.
  • Demonstrate quick problem-solving skills, consistently meeting deadlines and fostering efficient teamwork while cultivating a culture of engagement and inclusion.
  • Value Stream Transformation leader for continuous improvement initiatives in outbound departments.

Warehouse/Logistics Team Leader

Holman Distribution
Richmond
05.2011 - 01.2017
  • Expertly trained in all areas of inbound operations, material picking, and loading for timely shipments.
  • Facilitate completion of daily tasks for supervisor and ensure coverage when management is unavailable.
  • Shipping clerk assistance and coverage in times of increased workload and absences.
  • Dispatch international declaration documents for shipments destined for borders of Canada and Mexico.
  • Oversee delegation of team responsibilities and job assignments for shift, providing assistance with all systematic and physical challenges.
  • Ensured compliance with safety protocols while overseeing time management for all associates in domestic and international departments of facility.
  • Execute AIB audits prior to facility inspections to uphold high compliance standards with industry regulations. Creating 5S standards for sustainable processes in between audits.
  • Executed pallet conversion projects to comply with corporate standards and quantity adjustments.
    Supervised team of temporary associates to ensure timely project completion.
  • Oversee operation of all facility functions during weekend shifts, managing personnel, shipping clerks, and shuttle drivers.
  • Cross-trained in all facility floor and office functions to ensure adequate coverage during absenteeism or high-volume workload cycles.s.

Education

BBA - Business Administration

Southern New Hampshire University
Manchester, NH
10-2026

Skills

  • Analytical thinking
  • Planning
  • Strong Communication
  • Accuracy & Attention to Detail
  • Organization and Prioritization
  • Problem Solving
  • Team Leadership
  • Time Management
  • Negotiation
  • Conflict Resolution
  • Customer service
  • Health and Safety Compliance
  • Budgeting and Cost Management
  • Project Management
  • Data Analysis and Reporting
  • Quality Control and Assurance
  • Documentation and Record Keeping
  • Preventive Maintenance
  • Facility Systems and Equipment
  • Risk Assessment and Mitigation
  • Emergency Response Planning
  • Technical Troubleshooting

Tools Software

  • EWM
  • ACF2
  • SAP

Certificates Awards

  • Caterpillar Hero Award, 01/2021, Caterpillar Inc
  • Six Sigma Green Belt

Accomplishments

Caterpillar Hero Award

Certification

  • Six Sigma Green Belt
  • Project Management Certification
  • EFL, PFL Forklift Certified
  • HAZ Shipping manifest certified

Affiliations

  • Volunteer United Way Campaign member

Timeline

Project Leader

Caterpillar
01.2019 - Current

Distribution/Project Manager

Caterpillar
02.2017 - Current

Warehouse/Logistics Team Leader

Holman Distribution
05.2011 - 01.2017

BBA - Business Administration

Southern New Hampshire University

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